GET api/ConversationAnalysis/GetConversationAnalysis?conversationID={conversationID}
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| conversationID | globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
ConversationAnalysisModel| Name | Description | Type | Additional information |
|---|---|---|---|
| ID | globally unique identifier |
None. |
|
| ConversationSentenceEntities | Collection of ConversationSentenceEntityModel |
None. |
|
| ConversationSentenceIntents | Collection of ConversationSentenceIntentModel |
None. |
|
| ConversationSentenceKeywords | Collection of ConversationSentenceKeywordModel |
None. |
|
| ConversationSentences | Collection of ConversationSentenceModel |
None. |
|
| ConversationSentenceScoring | Collection of ConversationSentenceScoringModel |
None. |
|
| ConversationSentenceTopics | Collection of ConversationSentenceTopicModel |
None. |
|
| ConversationText | string |
None. |
|
| LanguageCode | string |
None. |
|
| DateCreated | date |
None. |
Response Formats
application/json, text/json
Sample:
{
"ID": "b032e377-e776-489b-8331-c7b0115d9501",
"ConversationSentenceEntities": [
{
"ID": "82a9fd60-4298-461c-ac57-550da98c84a3",
"DictationID": "4807eb51-05dd-433b-a54a-735032da2811",
"SentenceID": "fe5b817c-ae56-4876-8f91-1dea2362400b",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "82a9fd60-4298-461c-ac57-550da98c84a3",
"DictationID": "4807eb51-05dd-433b-a54a-735032da2811",
"SentenceID": "fe5b817c-ae56-4876-8f91-1dea2362400b",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "d3063258-c64c-4378-bb85-5f715a3a2ece",
"DictationID": "3743c7f0-7284-4673-a392-1fbc09464b74",
"SentenceID": "1ae60db0-99ac-44d2-b041-64395042ea2f",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "d3063258-c64c-4378-bb85-5f715a3a2ece",
"DictationID": "3743c7f0-7284-4673-a392-1fbc09464b74",
"SentenceID": "1ae60db0-99ac-44d2-b041-64395042ea2f",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "54e8df6f-1a75-499b-ad7e-f49b92fafbad",
"DictationID": "d46f40cf-0c55-4a61-98af-d26c78280d65",
"SentenceID": "df8d491d-370d-4aaa-a9ef-a41b21733f6c",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "54e8df6f-1a75-499b-ad7e-f49b92fafbad",
"DictationID": "d46f40cf-0c55-4a61-98af-d26c78280d65",
"SentenceID": "df8d491d-370d-4aaa-a9ef-a41b21733f6c",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "fb35aeb0-5aa4-4f7d-8e2a-ce0ac89545a1",
"AudioConversationID": "14e9fab2-2ff9-4429-8b5f-a354af4946ea",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-06-09T21:37:57.3747471+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "fb35aeb0-5aa4-4f7d-8e2a-ce0ac89545a1",
"AudioConversationID": "14e9fab2-2ff9-4429-8b5f-a354af4946ea",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-06-09T21:37:57.3747471+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "1d4630b6-e749-4b66-a079-3cfa2b3ba088",
"DictationID": "3ec049d4-d051-4e20-8f37-5a39d328bed9",
"SentenceID": "7a3e0794-995b-49e3-8c4c-fe1073fa7e4e",
"AgentID": "6616bd7c-6e05-483a-aac1-28b5caa4f401",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-06-09T21:37:57.3747471+00:00",
"DateUpdated": "2026-06-09T21:37:57.3747471+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "1d4630b6-e749-4b66-a079-3cfa2b3ba088",
"DictationID": "3ec049d4-d051-4e20-8f37-5a39d328bed9",
"SentenceID": "7a3e0794-995b-49e3-8c4c-fe1073fa7e4e",
"AgentID": "6616bd7c-6e05-483a-aac1-28b5caa4f401",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-06-09T21:37:57.3747471+00:00",
"DateUpdated": "2026-06-09T21:37:57.3747471+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "64026cdc-1ffa-4856-a263-eede1f54d844",
"DictationID": "96b24c87-f115-4123-89e5-6ed2112fd36c",
"SentenceID": "14acf3af-2a64-4cc2-b0f3-af1dbc10800b",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-06-09T21:37:57.3747471+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "64026cdc-1ffa-4856-a263-eede1f54d844",
"DictationID": "96b24c87-f115-4123-89e5-6ed2112fd36c",
"SentenceID": "14acf3af-2a64-4cc2-b0f3-af1dbc10800b",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-06-09T21:37:57.3747471+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-06-09T21:37:57.3747471+00:00"
}
application/xml, text/xml
Sample:
<ConversationAnalysisModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<ConversationSentenceEntities>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>4807eb51-05dd-433b-a54a-735032da2811</DictationID>
<EntityName>sample string 4</EntityName>
<ID>82a9fd60-4298-461c-ac57-550da98c84a3</ID>
<IsAgent>true</IsAgent>
<SentenceID>fe5b817c-ae56-4876-8f91-1dea2362400b</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>4807eb51-05dd-433b-a54a-735032da2811</DictationID>
<EntityName>sample string 4</EntityName>
<ID>82a9fd60-4298-461c-ac57-550da98c84a3</ID>
<IsAgent>true</IsAgent>
<SentenceID>fe5b817c-ae56-4876-8f91-1dea2362400b</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
</ConversationSentenceEntities>
<ConversationSentenceIntents>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>3743c7f0-7284-4673-a392-1fbc09464b74</DictationID>
<ID>d3063258-c64c-4378-bb85-5f715a3a2ece</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>1ae60db0-99ac-44d2-b041-64395042ea2f</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>3743c7f0-7284-4673-a392-1fbc09464b74</DictationID>
<ID>d3063258-c64c-4378-bb85-5f715a3a2ece</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>1ae60db0-99ac-44d2-b041-64395042ea2f</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
</ConversationSentenceIntents>
<ConversationSentenceKeywords>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>d46f40cf-0c55-4a61-98af-d26c78280d65</DictationID>
<ID>54e8df6f-1a75-499b-ad7e-f49b92fafbad</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>df8d491d-370d-4aaa-a9ef-a41b21733f6c</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>d46f40cf-0c55-4a61-98af-d26c78280d65</DictationID>
<ID>54e8df6f-1a75-499b-ad7e-f49b92fafbad</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>df8d491d-370d-4aaa-a9ef-a41b21733f6c</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
</ConversationSentenceKeywords>
<ConversationSentenceScoring>
<ConversationSentenceScoringModel>
<AgentID>6616bd7c-6e05-483a-aac1-28b5caa4f401</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-06-09T21:37:57.3747471+00:00</Date>
<DateUpdated>2026-06-09T21:37:57.3747471+00:00</DateUpdated>
<DictationID>3ec049d4-d051-4e20-8f37-5a39d328bed9</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>1d4630b6-e749-4b66-a079-3cfa2b3ba088</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>7a3e0794-995b-49e3-8c4c-fe1073fa7e4e</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
<ConversationSentenceScoringModel>
<AgentID>6616bd7c-6e05-483a-aac1-28b5caa4f401</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-06-09T21:37:57.3747471+00:00</Date>
<DateUpdated>2026-06-09T21:37:57.3747471+00:00</DateUpdated>
<DictationID>3ec049d4-d051-4e20-8f37-5a39d328bed9</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>1d4630b6-e749-4b66-a079-3cfa2b3ba088</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>7a3e0794-995b-49e3-8c4c-fe1073fa7e4e</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
</ConversationSentenceScoring>
<ConversationSentenceTopics>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>96b24c87-f115-4123-89e5-6ed2112fd36c</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>64026cdc-1ffa-4856-a263-eede1f54d844</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>14acf3af-2a64-4cc2-b0f3-af1dbc10800b</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-06-09T21:37:57.3747471+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>96b24c87-f115-4123-89e5-6ed2112fd36c</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>64026cdc-1ffa-4856-a263-eede1f54d844</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>14acf3af-2a64-4cc2-b0f3-af1dbc10800b</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-06-09T21:37:57.3747471+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
</ConversationSentenceTopics>
<ConversationSentences>
<ConversationSentenceModel>
<AudioConversationID>14e9fab2-2ff9-4429-8b5f-a354af4946ea</AudioConversationID>
<DateCreated>2026-06-09T21:37:57.3747471+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>fb35aeb0-5aa4-4f7d-8e2a-ce0ac89545a1</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
<ConversationSentenceModel>
<AudioConversationID>14e9fab2-2ff9-4429-8b5f-a354af4946ea</AudioConversationID>
<DateCreated>2026-06-09T21:37:57.3747471+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>fb35aeb0-5aa4-4f7d-8e2a-ce0ac89545a1</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
</ConversationSentences>
<ConversationText>sample string 2</ConversationText>
<DateCreated>2026-06-09T21:37:57.3747471+00:00</DateCreated>
<ID>b032e377-e776-489b-8331-c7b0115d9501</ID>
<LanguageCode>sample string 3</LanguageCode>
</ConversationAnalysisModel>