GET api/ConversationAnalysis/GetConversationAnalysis?conversationID={conversationID}
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| conversationID | globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
ConversationAnalysisModel| Name | Description | Type | Additional information |
|---|---|---|---|
| ID | globally unique identifier |
None. |
|
| ConversationSentenceEntities | Collection of ConversationSentenceEntityModel |
None. |
|
| ConversationSentenceIntents | Collection of ConversationSentenceIntentModel |
None. |
|
| ConversationSentenceKeywords | Collection of ConversationSentenceKeywordModel |
None. |
|
| ConversationSentences | Collection of ConversationSentenceModel |
None. |
|
| ConversationSentenceScoring | Collection of ConversationSentenceScoringModel |
None. |
|
| ConversationSentenceTopics | Collection of ConversationSentenceTopicModel |
None. |
|
| ConversationText | string |
None. |
|
| LanguageCode | string |
None. |
|
| DateCreated | date |
None. |
Response Formats
application/json, text/json
Sample:
{
"ID": "6015f53d-da0c-441e-9c98-471fd2b6cb86",
"ConversationSentenceEntities": [
{
"ID": "1902cbf9-a95d-4c2c-b017-26bab7c76a10",
"DictationID": "71d00fab-dd3f-4df8-8859-931e007034e2",
"SentenceID": "4e7226c2-3032-44b7-abf7-09d77e3a8c19",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "1902cbf9-a95d-4c2c-b017-26bab7c76a10",
"DictationID": "71d00fab-dd3f-4df8-8859-931e007034e2",
"SentenceID": "4e7226c2-3032-44b7-abf7-09d77e3a8c19",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "399e8699-eff8-4218-8d89-57c723c6e49c",
"DictationID": "4cfeda5f-b612-48e9-8ae9-3800addc518c",
"SentenceID": "9f44172a-2301-460e-b6a3-7aeb0b22db0d",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "399e8699-eff8-4218-8d89-57c723c6e49c",
"DictationID": "4cfeda5f-b612-48e9-8ae9-3800addc518c",
"SentenceID": "9f44172a-2301-460e-b6a3-7aeb0b22db0d",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "6a646965-5399-40a0-8e91-5c90a8d53f9e",
"DictationID": "80615644-b069-44ba-acd6-ccae0d9776f1",
"SentenceID": "2241e665-a84e-464f-846a-d1b8c753eea1",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "6a646965-5399-40a0-8e91-5c90a8d53f9e",
"DictationID": "80615644-b069-44ba-acd6-ccae0d9776f1",
"SentenceID": "2241e665-a84e-464f-846a-d1b8c753eea1",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "6eabf5f0-f668-464f-83ad-1f2b8ef2b50a",
"AudioConversationID": "c4e2662e-0750-4484-9ccd-473c03df1c92",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-02-09T22:33:42.3686318+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "6eabf5f0-f668-464f-83ad-1f2b8ef2b50a",
"AudioConversationID": "c4e2662e-0750-4484-9ccd-473c03df1c92",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-02-09T22:33:42.3686318+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "c6173231-b654-44c1-a828-b92e59a0b7f8",
"DictationID": "41c0c363-2dca-421a-b6b4-766492fd2449",
"SentenceID": "3dade6a7-37b4-4972-9ef3-7171dc198a77",
"AgentID": "71688ecb-d3f2-4618-903a-d1d076decc02",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-02-09T22:33:42.3686318+00:00",
"DateUpdated": "2026-02-09T22:33:42.3686318+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "c6173231-b654-44c1-a828-b92e59a0b7f8",
"DictationID": "41c0c363-2dca-421a-b6b4-766492fd2449",
"SentenceID": "3dade6a7-37b4-4972-9ef3-7171dc198a77",
"AgentID": "71688ecb-d3f2-4618-903a-d1d076decc02",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-02-09T22:33:42.3686318+00:00",
"DateUpdated": "2026-02-09T22:33:42.3686318+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "b3d0ad2a-9edb-45f0-92df-7eda0664ef16",
"DictationID": "56a16dfa-4c99-458e-b57a-567de4c5bb91",
"SentenceID": "4493b27e-60b0-49fd-b1ee-45b44ef97c39",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-02-09T22:33:42.3686318+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "b3d0ad2a-9edb-45f0-92df-7eda0664ef16",
"DictationID": "56a16dfa-4c99-458e-b57a-567de4c5bb91",
"SentenceID": "4493b27e-60b0-49fd-b1ee-45b44ef97c39",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-02-09T22:33:42.3686318+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-02-09T22:33:42.3686318+00:00"
}
application/xml, text/xml
Sample:
<ConversationAnalysisModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<ConversationSentenceEntities>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>71d00fab-dd3f-4df8-8859-931e007034e2</DictationID>
<EntityName>sample string 4</EntityName>
<ID>1902cbf9-a95d-4c2c-b017-26bab7c76a10</ID>
<IsAgent>true</IsAgent>
<SentenceID>4e7226c2-3032-44b7-abf7-09d77e3a8c19</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>71d00fab-dd3f-4df8-8859-931e007034e2</DictationID>
<EntityName>sample string 4</EntityName>
<ID>1902cbf9-a95d-4c2c-b017-26bab7c76a10</ID>
<IsAgent>true</IsAgent>
<SentenceID>4e7226c2-3032-44b7-abf7-09d77e3a8c19</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
</ConversationSentenceEntities>
<ConversationSentenceIntents>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>4cfeda5f-b612-48e9-8ae9-3800addc518c</DictationID>
<ID>399e8699-eff8-4218-8d89-57c723c6e49c</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>9f44172a-2301-460e-b6a3-7aeb0b22db0d</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>4cfeda5f-b612-48e9-8ae9-3800addc518c</DictationID>
<ID>399e8699-eff8-4218-8d89-57c723c6e49c</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>9f44172a-2301-460e-b6a3-7aeb0b22db0d</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
</ConversationSentenceIntents>
<ConversationSentenceKeywords>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>80615644-b069-44ba-acd6-ccae0d9776f1</DictationID>
<ID>6a646965-5399-40a0-8e91-5c90a8d53f9e</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>2241e665-a84e-464f-846a-d1b8c753eea1</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>80615644-b069-44ba-acd6-ccae0d9776f1</DictationID>
<ID>6a646965-5399-40a0-8e91-5c90a8d53f9e</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>2241e665-a84e-464f-846a-d1b8c753eea1</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
</ConversationSentenceKeywords>
<ConversationSentenceScoring>
<ConversationSentenceScoringModel>
<AgentID>71688ecb-d3f2-4618-903a-d1d076decc02</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-02-09T22:33:42.3686318+00:00</Date>
<DateUpdated>2026-02-09T22:33:42.3686318+00:00</DateUpdated>
<DictationID>41c0c363-2dca-421a-b6b4-766492fd2449</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>c6173231-b654-44c1-a828-b92e59a0b7f8</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>3dade6a7-37b4-4972-9ef3-7171dc198a77</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
<ConversationSentenceScoringModel>
<AgentID>71688ecb-d3f2-4618-903a-d1d076decc02</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-02-09T22:33:42.3686318+00:00</Date>
<DateUpdated>2026-02-09T22:33:42.3686318+00:00</DateUpdated>
<DictationID>41c0c363-2dca-421a-b6b4-766492fd2449</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>c6173231-b654-44c1-a828-b92e59a0b7f8</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>3dade6a7-37b4-4972-9ef3-7171dc198a77</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
</ConversationSentenceScoring>
<ConversationSentenceTopics>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>56a16dfa-4c99-458e-b57a-567de4c5bb91</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>b3d0ad2a-9edb-45f0-92df-7eda0664ef16</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>4493b27e-60b0-49fd-b1ee-45b44ef97c39</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-02-09T22:33:42.3686318+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>56a16dfa-4c99-458e-b57a-567de4c5bb91</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>b3d0ad2a-9edb-45f0-92df-7eda0664ef16</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>4493b27e-60b0-49fd-b1ee-45b44ef97c39</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-02-09T22:33:42.3686318+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
</ConversationSentenceTopics>
<ConversationSentences>
<ConversationSentenceModel>
<AudioConversationID>c4e2662e-0750-4484-9ccd-473c03df1c92</AudioConversationID>
<DateCreated>2026-02-09T22:33:42.3686318+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>6eabf5f0-f668-464f-83ad-1f2b8ef2b50a</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
<ConversationSentenceModel>
<AudioConversationID>c4e2662e-0750-4484-9ccd-473c03df1c92</AudioConversationID>
<DateCreated>2026-02-09T22:33:42.3686318+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>6eabf5f0-f668-464f-83ad-1f2b8ef2b50a</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
</ConversationSentences>
<ConversationText>sample string 2</ConversationText>
<DateCreated>2026-02-09T22:33:42.3686318+00:00</DateCreated>
<ID>6015f53d-da0c-441e-9c98-471fd2b6cb86</ID>
<LanguageCode>sample string 3</LanguageCode>
</ConversationAnalysisModel>