GET api/ConversationAnalysis/GetConversationAnalysis?conversationID={conversationID}
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| conversationID | globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
ConversationAnalysisModel| Name | Description | Type | Additional information |
|---|---|---|---|
| ID | globally unique identifier |
None. |
|
| ConversationSentenceEntities | Collection of ConversationSentenceEntityModel |
None. |
|
| ConversationSentenceIntents | Collection of ConversationSentenceIntentModel |
None. |
|
| ConversationSentenceKeywords | Collection of ConversationSentenceKeywordModel |
None. |
|
| ConversationSentences | Collection of ConversationSentenceModel |
None. |
|
| ConversationSentenceScoring | Collection of ConversationSentenceScoringModel |
None. |
|
| ConversationSentenceTopics | Collection of ConversationSentenceTopicModel |
None. |
|
| ConversationText | string |
None. |
|
| LanguageCode | string |
None. |
|
| DateCreated | date |
None. |
Response Formats
application/json, text/json
Sample:
{
"ID": "a54c9405-eba1-4cee-a2cd-2e1ca3cedae7",
"ConversationSentenceEntities": [
{
"ID": "044e4554-3e82-42f5-8f1d-a8a684075850",
"DictationID": "7f273ba2-8325-4feb-b45e-8afa30628352",
"SentenceID": "c326ade7-b30d-4201-9296-a7775cc0e202",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "044e4554-3e82-42f5-8f1d-a8a684075850",
"DictationID": "7f273ba2-8325-4feb-b45e-8afa30628352",
"SentenceID": "c326ade7-b30d-4201-9296-a7775cc0e202",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "3faebe74-2b01-4c89-9cc1-c982f00aa492",
"DictationID": "14b17b4e-563d-43ed-9ce9-0c1f77cbf1d2",
"SentenceID": "73a4ac7b-d88f-4c0e-bf20-c686fa18d453",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "3faebe74-2b01-4c89-9cc1-c982f00aa492",
"DictationID": "14b17b4e-563d-43ed-9ce9-0c1f77cbf1d2",
"SentenceID": "73a4ac7b-d88f-4c0e-bf20-c686fa18d453",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "32aa32be-768b-43ad-b617-5bf5616cd627",
"DictationID": "a7c72f1d-7a99-44c1-a0b7-757c0595bc12",
"SentenceID": "9024b3ee-283e-4ee4-87cd-4cb2d5f8d632",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "32aa32be-768b-43ad-b617-5bf5616cd627",
"DictationID": "a7c72f1d-7a99-44c1-a0b7-757c0595bc12",
"SentenceID": "9024b3ee-283e-4ee4-87cd-4cb2d5f8d632",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "ef4dc733-ee98-42b6-8fdf-b2ab550ee29c",
"AudioConversationID": "af83d273-4faa-4339-986f-a307732083b0",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-04-10T22:56:56.2138184+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "ef4dc733-ee98-42b6-8fdf-b2ab550ee29c",
"AudioConversationID": "af83d273-4faa-4339-986f-a307732083b0",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-04-10T22:56:56.2138184+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "95ae3761-b23c-4cb8-9211-d378d08a31c2",
"DictationID": "1445206d-b2a4-48b7-bdb8-c8a4960bd708",
"SentenceID": "4ed1eaa8-4592-4a9b-828f-3c5b93de7d8a",
"AgentID": "5782ab90-b7cd-4378-9056-12279051287a",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-04-10T22:56:56.2138184+00:00",
"DateUpdated": "2026-04-10T22:56:56.2138184+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "95ae3761-b23c-4cb8-9211-d378d08a31c2",
"DictationID": "1445206d-b2a4-48b7-bdb8-c8a4960bd708",
"SentenceID": "4ed1eaa8-4592-4a9b-828f-3c5b93de7d8a",
"AgentID": "5782ab90-b7cd-4378-9056-12279051287a",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-04-10T22:56:56.2138184+00:00",
"DateUpdated": "2026-04-10T22:56:56.2138184+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "ef12d3c1-23b7-4f64-8c26-3a3adbc58dca",
"DictationID": "0f86249d-6519-4a01-83e4-7720e189ce51",
"SentenceID": "7f3c0ba6-c910-488f-8c4e-07dd7da42a61",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-04-10T22:56:56.2138184+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "ef12d3c1-23b7-4f64-8c26-3a3adbc58dca",
"DictationID": "0f86249d-6519-4a01-83e4-7720e189ce51",
"SentenceID": "7f3c0ba6-c910-488f-8c4e-07dd7da42a61",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-04-10T22:56:56.2138184+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-04-10T22:56:56.2138184+00:00"
}
application/xml, text/xml
Sample:
<ConversationAnalysisModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<ConversationSentenceEntities>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>7f273ba2-8325-4feb-b45e-8afa30628352</DictationID>
<EntityName>sample string 4</EntityName>
<ID>044e4554-3e82-42f5-8f1d-a8a684075850</ID>
<IsAgent>true</IsAgent>
<SentenceID>c326ade7-b30d-4201-9296-a7775cc0e202</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>7f273ba2-8325-4feb-b45e-8afa30628352</DictationID>
<EntityName>sample string 4</EntityName>
<ID>044e4554-3e82-42f5-8f1d-a8a684075850</ID>
<IsAgent>true</IsAgent>
<SentenceID>c326ade7-b30d-4201-9296-a7775cc0e202</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
</ConversationSentenceEntities>
<ConversationSentenceIntents>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>14b17b4e-563d-43ed-9ce9-0c1f77cbf1d2</DictationID>
<ID>3faebe74-2b01-4c89-9cc1-c982f00aa492</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>73a4ac7b-d88f-4c0e-bf20-c686fa18d453</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>14b17b4e-563d-43ed-9ce9-0c1f77cbf1d2</DictationID>
<ID>3faebe74-2b01-4c89-9cc1-c982f00aa492</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>73a4ac7b-d88f-4c0e-bf20-c686fa18d453</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
</ConversationSentenceIntents>
<ConversationSentenceKeywords>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>a7c72f1d-7a99-44c1-a0b7-757c0595bc12</DictationID>
<ID>32aa32be-768b-43ad-b617-5bf5616cd627</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>9024b3ee-283e-4ee4-87cd-4cb2d5f8d632</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>a7c72f1d-7a99-44c1-a0b7-757c0595bc12</DictationID>
<ID>32aa32be-768b-43ad-b617-5bf5616cd627</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>9024b3ee-283e-4ee4-87cd-4cb2d5f8d632</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
</ConversationSentenceKeywords>
<ConversationSentenceScoring>
<ConversationSentenceScoringModel>
<AgentID>5782ab90-b7cd-4378-9056-12279051287a</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-04-10T22:56:56.2138184+00:00</Date>
<DateUpdated>2026-04-10T22:56:56.2138184+00:00</DateUpdated>
<DictationID>1445206d-b2a4-48b7-bdb8-c8a4960bd708</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>95ae3761-b23c-4cb8-9211-d378d08a31c2</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>4ed1eaa8-4592-4a9b-828f-3c5b93de7d8a</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
<ConversationSentenceScoringModel>
<AgentID>5782ab90-b7cd-4378-9056-12279051287a</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-04-10T22:56:56.2138184+00:00</Date>
<DateUpdated>2026-04-10T22:56:56.2138184+00:00</DateUpdated>
<DictationID>1445206d-b2a4-48b7-bdb8-c8a4960bd708</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>95ae3761-b23c-4cb8-9211-d378d08a31c2</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>4ed1eaa8-4592-4a9b-828f-3c5b93de7d8a</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
</ConversationSentenceScoring>
<ConversationSentenceTopics>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>0f86249d-6519-4a01-83e4-7720e189ce51</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>ef12d3c1-23b7-4f64-8c26-3a3adbc58dca</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>7f3c0ba6-c910-488f-8c4e-07dd7da42a61</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-04-10T22:56:56.2138184+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>0f86249d-6519-4a01-83e4-7720e189ce51</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>ef12d3c1-23b7-4f64-8c26-3a3adbc58dca</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>7f3c0ba6-c910-488f-8c4e-07dd7da42a61</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-04-10T22:56:56.2138184+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
</ConversationSentenceTopics>
<ConversationSentences>
<ConversationSentenceModel>
<AudioConversationID>af83d273-4faa-4339-986f-a307732083b0</AudioConversationID>
<DateCreated>2026-04-10T22:56:56.2138184+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>ef4dc733-ee98-42b6-8fdf-b2ab550ee29c</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
<ConversationSentenceModel>
<AudioConversationID>af83d273-4faa-4339-986f-a307732083b0</AudioConversationID>
<DateCreated>2026-04-10T22:56:56.2138184+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>ef4dc733-ee98-42b6-8fdf-b2ab550ee29c</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
</ConversationSentences>
<ConversationText>sample string 2</ConversationText>
<DateCreated>2026-04-10T22:56:56.2138184+00:00</DateCreated>
<ID>a54c9405-eba1-4cee-a2cd-2e1ca3cedae7</ID>
<LanguageCode>sample string 3</LanguageCode>
</ConversationAnalysisModel>