GET api/ConversationAnalysis/GetConversationAnalysis?conversationID={conversationID}
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| conversationID | globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
ConversationAnalysisModel| Name | Description | Type | Additional information |
|---|---|---|---|
| ID | globally unique identifier |
None. |
|
| ConversationSentenceEntities | Collection of ConversationSentenceEntityModel |
None. |
|
| ConversationSentenceIntents | Collection of ConversationSentenceIntentModel |
None. |
|
| ConversationSentenceKeywords | Collection of ConversationSentenceKeywordModel |
None. |
|
| ConversationSentences | Collection of ConversationSentenceModel |
None. |
|
| ConversationSentenceScoring | Collection of ConversationSentenceScoringModel |
None. |
|
| ConversationSentenceTopics | Collection of ConversationSentenceTopicModel |
None. |
|
| ConversationText | string |
None. |
|
| LanguageCode | string |
None. |
|
| DateCreated | date |
None. |
Response Formats
application/json, text/json
Sample:
{
"ID": "5fd2a022-69aa-4971-a440-974a8bb15d63",
"ConversationSentenceEntities": [
{
"ID": "d35d91aa-17b5-4f96-b01b-536d438d6b19",
"DictationID": "8220eea6-cf5b-4848-a3ad-2d30091b3a06",
"SentenceID": "d354bc3a-9f93-4c04-8849-707ddb52377e",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "d35d91aa-17b5-4f96-b01b-536d438d6b19",
"DictationID": "8220eea6-cf5b-4848-a3ad-2d30091b3a06",
"SentenceID": "d354bc3a-9f93-4c04-8849-707ddb52377e",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "e07b56ea-7cca-4ee0-b55b-d0728bd49791",
"DictationID": "29b1b843-37a9-4e8a-aff1-d0d05a9f99dc",
"SentenceID": "8fc25886-621b-4c21-8412-1ffd2ad0a507",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "e07b56ea-7cca-4ee0-b55b-d0728bd49791",
"DictationID": "29b1b843-37a9-4e8a-aff1-d0d05a9f99dc",
"SentenceID": "8fc25886-621b-4c21-8412-1ffd2ad0a507",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "952bc604-5c7c-4995-abe4-0084e02f9b78",
"DictationID": "f427dbe7-8408-44b0-bc20-02d6c1e9cedb",
"SentenceID": "a5d0a98b-398a-499d-acd8-5f3af6757b17",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "952bc604-5c7c-4995-abe4-0084e02f9b78",
"DictationID": "f427dbe7-8408-44b0-bc20-02d6c1e9cedb",
"SentenceID": "a5d0a98b-398a-499d-acd8-5f3af6757b17",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "c36f2007-447e-4147-bb0c-3cf4e0645129",
"AudioConversationID": "b0346d3b-86d8-4a49-9a73-9866a2195bb6",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-08-08T20:28:16.7555558+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "c36f2007-447e-4147-bb0c-3cf4e0645129",
"AudioConversationID": "b0346d3b-86d8-4a49-9a73-9866a2195bb6",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-08-08T20:28:16.7555558+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "6af2e0fe-8642-4504-bd76-6f1c3fe138d4",
"DictationID": "a04bdab2-ef9e-4471-b159-d95462938143",
"SentenceID": "f3b1b552-d688-4b20-8d75-b6988ee6fece",
"AgentID": "5f9b9451-ab43-43f6-a9d7-223adee6b041",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-08-08T20:28:16.7555558+00:00",
"DateUpdated": "2026-08-08T20:28:16.7555558+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "6af2e0fe-8642-4504-bd76-6f1c3fe138d4",
"DictationID": "a04bdab2-ef9e-4471-b159-d95462938143",
"SentenceID": "f3b1b552-d688-4b20-8d75-b6988ee6fece",
"AgentID": "5f9b9451-ab43-43f6-a9d7-223adee6b041",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-08-08T20:28:16.7555558+00:00",
"DateUpdated": "2026-08-08T20:28:16.7555558+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "df38b0ea-e98b-41a6-a986-81e772aa823d",
"DictationID": "1e79cfe3-6021-40b4-b776-d3ca434e2fdd",
"SentenceID": "b41ad2c9-bca0-48e4-96d6-fecc8e47c611",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-08-08T20:28:16.7555558+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "df38b0ea-e98b-41a6-a986-81e772aa823d",
"DictationID": "1e79cfe3-6021-40b4-b776-d3ca434e2fdd",
"SentenceID": "b41ad2c9-bca0-48e4-96d6-fecc8e47c611",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-08-08T20:28:16.7555558+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-08-08T20:28:16.7555558+00:00"
}
application/xml, text/xml
Sample:
<ConversationAnalysisModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<ConversationSentenceEntities>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>8220eea6-cf5b-4848-a3ad-2d30091b3a06</DictationID>
<EntityName>sample string 4</EntityName>
<ID>d35d91aa-17b5-4f96-b01b-536d438d6b19</ID>
<IsAgent>true</IsAgent>
<SentenceID>d354bc3a-9f93-4c04-8849-707ddb52377e</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>8220eea6-cf5b-4848-a3ad-2d30091b3a06</DictationID>
<EntityName>sample string 4</EntityName>
<ID>d35d91aa-17b5-4f96-b01b-536d438d6b19</ID>
<IsAgent>true</IsAgent>
<SentenceID>d354bc3a-9f93-4c04-8849-707ddb52377e</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
</ConversationSentenceEntities>
<ConversationSentenceIntents>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>29b1b843-37a9-4e8a-aff1-d0d05a9f99dc</DictationID>
<ID>e07b56ea-7cca-4ee0-b55b-d0728bd49791</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>8fc25886-621b-4c21-8412-1ffd2ad0a507</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>29b1b843-37a9-4e8a-aff1-d0d05a9f99dc</DictationID>
<ID>e07b56ea-7cca-4ee0-b55b-d0728bd49791</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>8fc25886-621b-4c21-8412-1ffd2ad0a507</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
</ConversationSentenceIntents>
<ConversationSentenceKeywords>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>f427dbe7-8408-44b0-bc20-02d6c1e9cedb</DictationID>
<ID>952bc604-5c7c-4995-abe4-0084e02f9b78</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>a5d0a98b-398a-499d-acd8-5f3af6757b17</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>f427dbe7-8408-44b0-bc20-02d6c1e9cedb</DictationID>
<ID>952bc604-5c7c-4995-abe4-0084e02f9b78</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>a5d0a98b-398a-499d-acd8-5f3af6757b17</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
</ConversationSentenceKeywords>
<ConversationSentenceScoring>
<ConversationSentenceScoringModel>
<AgentID>5f9b9451-ab43-43f6-a9d7-223adee6b041</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-08-08T20:28:16.7555558+00:00</Date>
<DateUpdated>2026-08-08T20:28:16.7555558+00:00</DateUpdated>
<DictationID>a04bdab2-ef9e-4471-b159-d95462938143</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>6af2e0fe-8642-4504-bd76-6f1c3fe138d4</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>f3b1b552-d688-4b20-8d75-b6988ee6fece</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
<ConversationSentenceScoringModel>
<AgentID>5f9b9451-ab43-43f6-a9d7-223adee6b041</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2026-08-08T20:28:16.7555558+00:00</Date>
<DateUpdated>2026-08-08T20:28:16.7555558+00:00</DateUpdated>
<DictationID>a04bdab2-ef9e-4471-b159-d95462938143</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>6af2e0fe-8642-4504-bd76-6f1c3fe138d4</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>f3b1b552-d688-4b20-8d75-b6988ee6fece</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
</ConversationSentenceScoring>
<ConversationSentenceTopics>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>1e79cfe3-6021-40b4-b776-d3ca434e2fdd</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>df38b0ea-e98b-41a6-a986-81e772aa823d</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>b41ad2c9-bca0-48e4-96d6-fecc8e47c611</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-08-08T20:28:16.7555558+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>1e79cfe3-6021-40b4-b776-d3ca434e2fdd</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>df38b0ea-e98b-41a6-a986-81e772aa823d</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>b41ad2c9-bca0-48e4-96d6-fecc8e47c611</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2026-08-08T20:28:16.7555558+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
</ConversationSentenceTopics>
<ConversationSentences>
<ConversationSentenceModel>
<AudioConversationID>b0346d3b-86d8-4a49-9a73-9866a2195bb6</AudioConversationID>
<DateCreated>2026-08-08T20:28:16.7555558+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>c36f2007-447e-4147-bb0c-3cf4e0645129</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
<ConversationSentenceModel>
<AudioConversationID>b0346d3b-86d8-4a49-9a73-9866a2195bb6</AudioConversationID>
<DateCreated>2026-08-08T20:28:16.7555558+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>c36f2007-447e-4147-bb0c-3cf4e0645129</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
</ConversationSentences>
<ConversationText>sample string 2</ConversationText>
<DateCreated>2026-08-08T20:28:16.7555558+00:00</DateCreated>
<ID>5fd2a022-69aa-4971-a440-974a8bb15d63</ID>
<LanguageCode>sample string 3</LanguageCode>
</ConversationAnalysisModel>