GET api/ConversationAnalysis/GetConversationAnalysis?conversationID={conversationID}
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| conversationID | globally unique identifier |
Required |
Body Parameters
None.
Response Information
Resource Description
ConversationAnalysisModel| Name | Description | Type | Additional information |
|---|---|---|---|
| ID | globally unique identifier |
None. |
|
| ConversationSentenceEntities | Collection of ConversationSentenceEntityModel |
None. |
|
| ConversationSentenceIntents | Collection of ConversationSentenceIntentModel |
None. |
|
| ConversationSentenceKeywords | Collection of ConversationSentenceKeywordModel |
None. |
|
| ConversationSentences | Collection of ConversationSentenceModel |
None. |
|
| ConversationSentenceScoring | Collection of ConversationSentenceScoringModel |
None. |
|
| ConversationSentenceTopics | Collection of ConversationSentenceTopicModel |
None. |
|
| ConversationText | string |
None. |
|
| LanguageCode | string |
None. |
|
| DateCreated | date |
None. |
Response Formats
application/json, text/json
Sample:
{
"ID": "4fcf06dd-d59e-4c8b-9d92-71268a663eb1",
"ConversationSentenceEntities": [
{
"ID": "a386d04e-63c1-444f-87fe-9d477640a6a1",
"DictationID": "df1e96a9-c793-4ece-b294-529de67bf645",
"SentenceID": "7efba2a9-c678-4d16-830f-67cd8843f819",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "a386d04e-63c1-444f-87fe-9d477640a6a1",
"DictationID": "df1e96a9-c793-4ece-b294-529de67bf645",
"SentenceID": "7efba2a9-c678-4d16-830f-67cd8843f819",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "b773ca3f-9cc5-422a-a239-5b362a2fe9da",
"DictationID": "9b268561-ea8b-46ed-ada6-310ab74daedf",
"SentenceID": "eb042db1-05d1-4ceb-9ccd-30cb13600f9d",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "b773ca3f-9cc5-422a-a239-5b362a2fe9da",
"DictationID": "9b268561-ea8b-46ed-ada6-310ab74daedf",
"SentenceID": "eb042db1-05d1-4ceb-9ccd-30cb13600f9d",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "61bdab07-b83c-452b-9ba0-e57d7deac17a",
"DictationID": "f87cc328-feb2-46d1-b41f-174de82a25db",
"SentenceID": "21f44063-8829-4723-b503-248960b4b556",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "61bdab07-b83c-452b-9ba0-e57d7deac17a",
"DictationID": "f87cc328-feb2-46d1-b41f-174de82a25db",
"SentenceID": "21f44063-8829-4723-b503-248960b4b556",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "2c6132c9-fc94-4be9-af34-0fa6093edf61",
"AudioConversationID": "8d2796d6-a84d-4fbd-ac97-898e1a5bf95a",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2025-12-10T19:39:03.9642782+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "2c6132c9-fc94-4be9-af34-0fa6093edf61",
"AudioConversationID": "8d2796d6-a84d-4fbd-ac97-898e1a5bf95a",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2025-12-10T19:39:03.9642782+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "62b04ac0-5b49-42bf-a8b2-48c34d41a88b",
"DictationID": "d3794782-b7b4-4469-b4f2-ec603dda2d69",
"SentenceID": "e6407be7-0902-438c-b0f0-30519076ed0b",
"AgentID": "3d7d444a-f998-4bfc-9782-06f4aa41c413",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2025-12-10T19:39:03.9642782+00:00",
"DateUpdated": "2025-12-10T19:39:03.9642782+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "62b04ac0-5b49-42bf-a8b2-48c34d41a88b",
"DictationID": "d3794782-b7b4-4469-b4f2-ec603dda2d69",
"SentenceID": "e6407be7-0902-438c-b0f0-30519076ed0b",
"AgentID": "3d7d444a-f998-4bfc-9782-06f4aa41c413",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2025-12-10T19:39:03.9642782+00:00",
"DateUpdated": "2025-12-10T19:39:03.9642782+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "e93336f8-ebd2-4833-80f1-1293bea2b1a1",
"DictationID": "cd9d0410-0d92-44b2-b741-c1ae53aef0ed",
"SentenceID": "2e899ca9-c3a1-4433-88b8-312b6d2372f2",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2025-12-10T19:39:03.9642782+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "e93336f8-ebd2-4833-80f1-1293bea2b1a1",
"DictationID": "cd9d0410-0d92-44b2-b741-c1ae53aef0ed",
"SentenceID": "2e899ca9-c3a1-4433-88b8-312b6d2372f2",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2025-12-10T19:39:03.9642782+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2025-12-10T19:39:03.9642782+00:00"
}
application/xml, text/xml
Sample:
<ConversationAnalysisModel xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<ConversationSentenceEntities>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>df1e96a9-c793-4ece-b294-529de67bf645</DictationID>
<EntityName>sample string 4</EntityName>
<ID>a386d04e-63c1-444f-87fe-9d477640a6a1</ID>
<IsAgent>true</IsAgent>
<SentenceID>7efba2a9-c678-4d16-830f-67cd8843f819</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
<ConversationSentenceEntityModel>
<Confidence>5.1</Confidence>
<DictationID>df1e96a9-c793-4ece-b294-529de67bf645</DictationID>
<EntityName>sample string 4</EntityName>
<ID>a386d04e-63c1-444f-87fe-9d477640a6a1</ID>
<IsAgent>true</IsAgent>
<SentenceID>7efba2a9-c678-4d16-830f-67cd8843f819</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceEntityModel>
</ConversationSentenceEntities>
<ConversationSentenceIntents>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>9b268561-ea8b-46ed-ada6-310ab74daedf</DictationID>
<ID>b773ca3f-9cc5-422a-a239-5b362a2fe9da</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>eb042db1-05d1-4ceb-9ccd-30cb13600f9d</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
<ConversationSentenceIntentModel>
<Confidence>5.1</Confidence>
<DictationID>9b268561-ea8b-46ed-ada6-310ab74daedf</DictationID>
<ID>b773ca3f-9cc5-422a-a239-5b362a2fe9da</ID>
<Intent>sample string 4</Intent>
<IsAgent>true</IsAgent>
<SentenceID>eb042db1-05d1-4ceb-9ccd-30cb13600f9d</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceIntentModel>
</ConversationSentenceIntents>
<ConversationSentenceKeywords>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>f87cc328-feb2-46d1-b41f-174de82a25db</DictationID>
<ID>61bdab07-b83c-452b-9ba0-e57d7deac17a</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>21f44063-8829-4723-b503-248960b4b556</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
<ConversationSentenceKeywordModel>
<Confidence>5.1</Confidence>
<DictationID>f87cc328-feb2-46d1-b41f-174de82a25db</DictationID>
<ID>61bdab07-b83c-452b-9ba0-e57d7deac17a</ID>
<IsAgent>true</IsAgent>
<Keyword>sample string 4</Keyword>
<SentenceID>21f44063-8829-4723-b503-248960b4b556</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
</ConversationSentenceKeywordModel>
</ConversationSentenceKeywords>
<ConversationSentenceScoring>
<ConversationSentenceScoringModel>
<AgentID>3d7d444a-f998-4bfc-9782-06f4aa41c413</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2025-12-10T19:39:03.9642782+00:00</Date>
<DateUpdated>2025-12-10T19:39:03.9642782+00:00</DateUpdated>
<DictationID>d3794782-b7b4-4469-b4f2-ec603dda2d69</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>62b04ac0-5b49-42bf-a8b2-48c34d41a88b</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>e6407be7-0902-438c-b0f0-30519076ed0b</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
<ConversationSentenceScoringModel>
<AgentID>3d7d444a-f998-4bfc-9782-06f4aa41c413</AgentID>
<AgentTime>18.1</AgentTime>
<Anger>24.1</Anger>
<CrossTalking>21.1</CrossTalking>
<CustomerAverageRating>15.1</CustomerAverageRating>
<CustomerEffortPercentage>14.1</CustomerEffortPercentage>
<CustomerQuestionsTime>17.1</CustomerQuestionsTime>
<CustomerSatisfactionPercentage>11.1</CustomerSatisfactionPercentage>
<CustomersDissatisfiedPercentage>19.1</CustomersDissatisfiedPercentage>
<Date>2025-12-10T19:39:03.9642782+00:00</Date>
<DateUpdated>2025-12-10T19:39:03.9642782+00:00</DateUpdated>
<DictationID>d3794782-b7b4-4469-b4f2-ec603dda2d69</DictationID>
<Disgust>26.1</Disgust>
<Fear>27.1</Fear>
<ID>62b04ac0-5b49-42bf-a8b2-48c34d41a88b</ID>
<Joy>22.1</Joy>
<LivingWithEldery>true</LivingWithEldery>
<Negativity>23.1</Negativity>
<ProblemResolutionPercentage>13.1</ProblemResolutionPercentage>
<Relevance>29.1</Relevance>
<Sadness>28.1</Sadness>
<Score_Compliments>9.1</Score_Compliments>
<Score_Empathy>6.1</Score_Empathy>
<Score_Ownership>8.1</Score_Ownership>
<Score_Performance>5.1</Score_Performance>
<Score_Quality>7.1</Score_Quality>
<Score_Summary>10.1</Score_Summary>
<SentenceID>e6407be7-0902-438c-b0f0-30519076ed0b</SentenceID>
<SentimentScore>30.1</SentimentScore>
<Shouting>25.1</Shouting>
<SilencePercentage>12.1</SilencePercentage>
<StayingAtHome>true</StayingAtHome>
<TestedNegative>true</TestedNegative>
<TestedPositive>true</TestedPositive>
<WaitingTime>16.1</WaitingTime>
</ConversationSentenceScoringModel>
</ConversationSentenceScoring>
<ConversationSentenceTopics>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>cd9d0410-0d92-44b2-b741-c1ae53aef0ed</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>e93336f8-ebd2-4833-80f1-1293bea2b1a1</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>2e899ca9-c3a1-4433-88b8-312b6d2372f2</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2025-12-10T19:39:03.9642782+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
<ConversationSentenceTopicModel>
<Confidence>5.1</Confidence>
<DictationID>cd9d0410-0d92-44b2-b741-c1ae53aef0ed</DictationID>
<Duration>9.1</Duration>
<EndSeconds>12.1</EndSeconds>
<ID>e93336f8-ebd2-4833-80f1-1293bea2b1a1</ID>
<IsAgent>true</IsAgent>
<Rank>8.1</Rank>
<SentenceID>2e899ca9-c3a1-4433-88b8-312b6d2372f2</SentenceID>
<SpeakerLabel>sample string 6</SpeakerLabel>
<StartSeconds>11.1</StartSeconds>
<TimeStamp>2025-12-10T19:39:03.9642782+00:00</TimeStamp>
<Topic>sample string 4</Topic>
</ConversationSentenceTopicModel>
</ConversationSentenceTopics>
<ConversationSentences>
<ConversationSentenceModel>
<AudioConversationID>8d2796d6-a84d-4fbd-ac97-898e1a5bf95a</AudioConversationID>
<DateCreated>2025-12-10T19:39:03.9642782+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>2c6132c9-fc94-4be9-af34-0fa6093edf61</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
<ConversationSentenceModel>
<AudioConversationID>8d2796d6-a84d-4fbd-ac97-898e1a5bf95a</AudioConversationID>
<DateCreated>2025-12-10T19:39:03.9642782+00:00</DateCreated>
<ExtraInfo>sample string 8</ExtraInfo>
<ID>2c6132c9-fc94-4be9-af34-0fa6093edf61</ID>
<IsAgent>true</IsAgent>
<Sentence>sample string 3</Sentence>
<SpeakerLabel>sample string 4</SpeakerLabel>
<SpeakerTypeID>5</SpeakerTypeID>
</ConversationSentenceModel>
</ConversationSentences>
<ConversationText>sample string 2</ConversationText>
<DateCreated>2025-12-10T19:39:03.9642782+00:00</DateCreated>
<ID>4fcf06dd-d59e-4c8b-9d92-71268a663eb1</ID>
<LanguageCode>sample string 3</LanguageCode>
</ConversationAnalysisModel>