POST api/ConversationAnalysis/InitializeWebHook?callbackURL={callbackURL}
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| callbackURL | string |
Required |
Body Parameters
None.
Response Information
Resource Description
PayLoadSample| Name | Description | Type | Additional information |
|---|---|---|---|
| Success | boolean |
None. |
|
| JobStatus | JobStatus |
None. |
|
| ConversationAnalysisModel | ConversationAnalysisModel |
None. |
Response Formats
application/json, text/json
Sample:
{
"Success": true,
"JobStatus": {
"JobID": "1ddbd9c4-b1c4-4e8c-bdd0-2e637da86e3b",
"Success": true,
"ErrorMsg": "sample string 3"
},
"ConversationAnalysisModel": {
"ID": "0aa84c0e-55ca-4e79-b1e7-edc57463b305",
"ConversationSentenceEntities": [
{
"ID": "ecbad566-9c2f-40ca-9067-7af2fff9f26a",
"DictationID": "d967a0e6-f459-4c05-8253-22d996944e83",
"SentenceID": "b0a36162-c2ab-4175-8441-3f1409432038",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "ecbad566-9c2f-40ca-9067-7af2fff9f26a",
"DictationID": "d967a0e6-f459-4c05-8253-22d996944e83",
"SentenceID": "b0a36162-c2ab-4175-8441-3f1409432038",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "1fedbeaa-5313-4a80-b062-dcdfd50778ee",
"DictationID": "38212698-9c1a-4139-8d60-c45bfc3fe2fe",
"SentenceID": "1ec121b1-8beb-4d7e-85b4-8f5c8a99b8e8",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "1fedbeaa-5313-4a80-b062-dcdfd50778ee",
"DictationID": "38212698-9c1a-4139-8d60-c45bfc3fe2fe",
"SentenceID": "1ec121b1-8beb-4d7e-85b4-8f5c8a99b8e8",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "0fd01828-81bd-48ef-bedf-68bf1f663422",
"DictationID": "befd0011-a14f-455c-b1cd-a71ca77e27ae",
"SentenceID": "56ec1f14-8f92-45a0-bc74-6edebd8b5612",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "0fd01828-81bd-48ef-bedf-68bf1f663422",
"DictationID": "befd0011-a14f-455c-b1cd-a71ca77e27ae",
"SentenceID": "56ec1f14-8f92-45a0-bc74-6edebd8b5612",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "c34aba7e-e8b9-4376-9615-052c86588457",
"AudioConversationID": "d862f0ce-3778-4532-8cd7-92dc21e2f275",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-06-09T21:26:14.5716003+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "c34aba7e-e8b9-4376-9615-052c86588457",
"AudioConversationID": "d862f0ce-3778-4532-8cd7-92dc21e2f275",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-06-09T21:26:14.5716003+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "82f4d69f-9971-42bb-806f-a1d185b79a24",
"DictationID": "73f49607-9d86-4dc5-8871-12279d11cd51",
"SentenceID": "56fd1d8c-db00-4dc7-a143-b2973e437c89",
"AgentID": "1e6df1e2-834b-454d-b21f-8bd2dd74fe33",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-06-09T21:26:14.5726005+00:00",
"DateUpdated": "2026-06-09T21:26:14.5726005+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "82f4d69f-9971-42bb-806f-a1d185b79a24",
"DictationID": "73f49607-9d86-4dc5-8871-12279d11cd51",
"SentenceID": "56fd1d8c-db00-4dc7-a143-b2973e437c89",
"AgentID": "1e6df1e2-834b-454d-b21f-8bd2dd74fe33",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-06-09T21:26:14.5726005+00:00",
"DateUpdated": "2026-06-09T21:26:14.5726005+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "2ea82a32-034d-472d-be42-dca8d5b3fea5",
"DictationID": "fe8a61bf-bbca-40ec-921e-46f1b68a02c8",
"SentenceID": "d152cc6f-db86-4d38-9cad-aff6241e0ddb",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-06-09T21:26:14.5736008+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "2ea82a32-034d-472d-be42-dca8d5b3fea5",
"DictationID": "fe8a61bf-bbca-40ec-921e-46f1b68a02c8",
"SentenceID": "d152cc6f-db86-4d38-9cad-aff6241e0ddb",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-06-09T21:26:14.5736008+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-06-09T21:26:14.5736008+00:00"
}
}
application/xml, text/xml
Sample:
<PayLoadSample xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.Models">
<ConversationAnalysisModel xmlns:d2p1="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<d2p1:ConversationSentenceEntities>
<d2p1:ConversationSentenceEntityModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>d967a0e6-f459-4c05-8253-22d996944e83</d2p1:DictationID>
<d2p1:EntityName>sample string 4</d2p1:EntityName>
<d2p1:ID>ecbad566-9c2f-40ca-9067-7af2fff9f26a</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>b0a36162-c2ab-4175-8441-3f1409432038</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceEntityModel>
<d2p1:ConversationSentenceEntityModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>d967a0e6-f459-4c05-8253-22d996944e83</d2p1:DictationID>
<d2p1:EntityName>sample string 4</d2p1:EntityName>
<d2p1:ID>ecbad566-9c2f-40ca-9067-7af2fff9f26a</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>b0a36162-c2ab-4175-8441-3f1409432038</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceEntityModel>
</d2p1:ConversationSentenceEntities>
<d2p1:ConversationSentenceIntents>
<d2p1:ConversationSentenceIntentModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>38212698-9c1a-4139-8d60-c45bfc3fe2fe</d2p1:DictationID>
<d2p1:ID>1fedbeaa-5313-4a80-b062-dcdfd50778ee</d2p1:ID>
<d2p1:Intent>sample string 4</d2p1:Intent>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>1ec121b1-8beb-4d7e-85b4-8f5c8a99b8e8</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceIntentModel>
<d2p1:ConversationSentenceIntentModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>38212698-9c1a-4139-8d60-c45bfc3fe2fe</d2p1:DictationID>
<d2p1:ID>1fedbeaa-5313-4a80-b062-dcdfd50778ee</d2p1:ID>
<d2p1:Intent>sample string 4</d2p1:Intent>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>1ec121b1-8beb-4d7e-85b4-8f5c8a99b8e8</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceIntentModel>
</d2p1:ConversationSentenceIntents>
<d2p1:ConversationSentenceKeywords>
<d2p1:ConversationSentenceKeywordModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>befd0011-a14f-455c-b1cd-a71ca77e27ae</d2p1:DictationID>
<d2p1:ID>0fd01828-81bd-48ef-bedf-68bf1f663422</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Keyword>sample string 4</d2p1:Keyword>
<d2p1:SentenceID>56ec1f14-8f92-45a0-bc74-6edebd8b5612</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceKeywordModel>
<d2p1:ConversationSentenceKeywordModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>befd0011-a14f-455c-b1cd-a71ca77e27ae</d2p1:DictationID>
<d2p1:ID>0fd01828-81bd-48ef-bedf-68bf1f663422</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Keyword>sample string 4</d2p1:Keyword>
<d2p1:SentenceID>56ec1f14-8f92-45a0-bc74-6edebd8b5612</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceKeywordModel>
</d2p1:ConversationSentenceKeywords>
<d2p1:ConversationSentenceScoring>
<d2p1:ConversationSentenceScoringModel>
<d2p1:AgentID>1e6df1e2-834b-454d-b21f-8bd2dd74fe33</d2p1:AgentID>
<d2p1:AgentTime>18.1</d2p1:AgentTime>
<d2p1:Anger>24.1</d2p1:Anger>
<d2p1:CrossTalking>21.1</d2p1:CrossTalking>
<d2p1:CustomerAverageRating>15.1</d2p1:CustomerAverageRating>
<d2p1:CustomerEffortPercentage>14.1</d2p1:CustomerEffortPercentage>
<d2p1:CustomerQuestionsTime>17.1</d2p1:CustomerQuestionsTime>
<d2p1:CustomerSatisfactionPercentage>11.1</d2p1:CustomerSatisfactionPercentage>
<d2p1:CustomersDissatisfiedPercentage>19.1</d2p1:CustomersDissatisfiedPercentage>
<d2p1:Date>2026-06-09T21:26:14.5726005+00:00</d2p1:Date>
<d2p1:DateUpdated>2026-06-09T21:26:14.5726005+00:00</d2p1:DateUpdated>
<d2p1:DictationID>73f49607-9d86-4dc5-8871-12279d11cd51</d2p1:DictationID>
<d2p1:Disgust>26.1</d2p1:Disgust>
<d2p1:Fear>27.1</d2p1:Fear>
<d2p1:ID>82f4d69f-9971-42bb-806f-a1d185b79a24</d2p1:ID>
<d2p1:Joy>22.1</d2p1:Joy>
<d2p1:LivingWithEldery>true</d2p1:LivingWithEldery>
<d2p1:Negativity>23.1</d2p1:Negativity>
<d2p1:ProblemResolutionPercentage>13.1</d2p1:ProblemResolutionPercentage>
<d2p1:Relevance>29.1</d2p1:Relevance>
<d2p1:Sadness>28.1</d2p1:Sadness>
<d2p1:Score_Compliments>9.1</d2p1:Score_Compliments>
<d2p1:Score_Empathy>6.1</d2p1:Score_Empathy>
<d2p1:Score_Ownership>8.1</d2p1:Score_Ownership>
<d2p1:Score_Performance>5.1</d2p1:Score_Performance>
<d2p1:Score_Quality>7.1</d2p1:Score_Quality>
<d2p1:Score_Summary>10.1</d2p1:Score_Summary>
<d2p1:SentenceID>56fd1d8c-db00-4dc7-a143-b2973e437c89</d2p1:SentenceID>
<d2p1:SentimentScore>30.1</d2p1:SentimentScore>
<d2p1:Shouting>25.1</d2p1:Shouting>
<d2p1:SilencePercentage>12.1</d2p1:SilencePercentage>
<d2p1:StayingAtHome>true</d2p1:StayingAtHome>
<d2p1:TestedNegative>true</d2p1:TestedNegative>
<d2p1:TestedPositive>true</d2p1:TestedPositive>
<d2p1:WaitingTime>16.1</d2p1:WaitingTime>
</d2p1:ConversationSentenceScoringModel>
<d2p1:ConversationSentenceScoringModel>
<d2p1:AgentID>1e6df1e2-834b-454d-b21f-8bd2dd74fe33</d2p1:AgentID>
<d2p1:AgentTime>18.1</d2p1:AgentTime>
<d2p1:Anger>24.1</d2p1:Anger>
<d2p1:CrossTalking>21.1</d2p1:CrossTalking>
<d2p1:CustomerAverageRating>15.1</d2p1:CustomerAverageRating>
<d2p1:CustomerEffortPercentage>14.1</d2p1:CustomerEffortPercentage>
<d2p1:CustomerQuestionsTime>17.1</d2p1:CustomerQuestionsTime>
<d2p1:CustomerSatisfactionPercentage>11.1</d2p1:CustomerSatisfactionPercentage>
<d2p1:CustomersDissatisfiedPercentage>19.1</d2p1:CustomersDissatisfiedPercentage>
<d2p1:Date>2026-06-09T21:26:14.5726005+00:00</d2p1:Date>
<d2p1:DateUpdated>2026-06-09T21:26:14.5726005+00:00</d2p1:DateUpdated>
<d2p1:DictationID>73f49607-9d86-4dc5-8871-12279d11cd51</d2p1:DictationID>
<d2p1:Disgust>26.1</d2p1:Disgust>
<d2p1:Fear>27.1</d2p1:Fear>
<d2p1:ID>82f4d69f-9971-42bb-806f-a1d185b79a24</d2p1:ID>
<d2p1:Joy>22.1</d2p1:Joy>
<d2p1:LivingWithEldery>true</d2p1:LivingWithEldery>
<d2p1:Negativity>23.1</d2p1:Negativity>
<d2p1:ProblemResolutionPercentage>13.1</d2p1:ProblemResolutionPercentage>
<d2p1:Relevance>29.1</d2p1:Relevance>
<d2p1:Sadness>28.1</d2p1:Sadness>
<d2p1:Score_Compliments>9.1</d2p1:Score_Compliments>
<d2p1:Score_Empathy>6.1</d2p1:Score_Empathy>
<d2p1:Score_Ownership>8.1</d2p1:Score_Ownership>
<d2p1:Score_Performance>5.1</d2p1:Score_Performance>
<d2p1:Score_Quality>7.1</d2p1:Score_Quality>
<d2p1:Score_Summary>10.1</d2p1:Score_Summary>
<d2p1:SentenceID>56fd1d8c-db00-4dc7-a143-b2973e437c89</d2p1:SentenceID>
<d2p1:SentimentScore>30.1</d2p1:SentimentScore>
<d2p1:Shouting>25.1</d2p1:Shouting>
<d2p1:SilencePercentage>12.1</d2p1:SilencePercentage>
<d2p1:StayingAtHome>true</d2p1:StayingAtHome>
<d2p1:TestedNegative>true</d2p1:TestedNegative>
<d2p1:TestedPositive>true</d2p1:TestedPositive>
<d2p1:WaitingTime>16.1</d2p1:WaitingTime>
</d2p1:ConversationSentenceScoringModel>
</d2p1:ConversationSentenceScoring>
<d2p1:ConversationSentenceTopics>
<d2p1:ConversationSentenceTopicModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>fe8a61bf-bbca-40ec-921e-46f1b68a02c8</d2p1:DictationID>
<d2p1:Duration>9.1</d2p1:Duration>
<d2p1:EndSeconds>12.1</d2p1:EndSeconds>
<d2p1:ID>2ea82a32-034d-472d-be42-dca8d5b3fea5</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Rank>8.1</d2p1:Rank>
<d2p1:SentenceID>d152cc6f-db86-4d38-9cad-aff6241e0ddb</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
<d2p1:StartSeconds>11.1</d2p1:StartSeconds>
<d2p1:TimeStamp>2026-06-09T21:26:14.5736008+00:00</d2p1:TimeStamp>
<d2p1:Topic>sample string 4</d2p1:Topic>
</d2p1:ConversationSentenceTopicModel>
<d2p1:ConversationSentenceTopicModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>fe8a61bf-bbca-40ec-921e-46f1b68a02c8</d2p1:DictationID>
<d2p1:Duration>9.1</d2p1:Duration>
<d2p1:EndSeconds>12.1</d2p1:EndSeconds>
<d2p1:ID>2ea82a32-034d-472d-be42-dca8d5b3fea5</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Rank>8.1</d2p1:Rank>
<d2p1:SentenceID>d152cc6f-db86-4d38-9cad-aff6241e0ddb</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
<d2p1:StartSeconds>11.1</d2p1:StartSeconds>
<d2p1:TimeStamp>2026-06-09T21:26:14.5736008+00:00</d2p1:TimeStamp>
<d2p1:Topic>sample string 4</d2p1:Topic>
</d2p1:ConversationSentenceTopicModel>
</d2p1:ConversationSentenceTopics>
<d2p1:ConversationSentences>
<d2p1:ConversationSentenceModel>
<d2p1:AudioConversationID>d862f0ce-3778-4532-8cd7-92dc21e2f275</d2p1:AudioConversationID>
<d2p1:DateCreated>2026-06-09T21:26:14.5716003+00:00</d2p1:DateCreated>
<d2p1:ExtraInfo>sample string 8</d2p1:ExtraInfo>
<d2p1:ID>c34aba7e-e8b9-4376-9615-052c86588457</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Sentence>sample string 3</d2p1:Sentence>
<d2p1:SpeakerLabel>sample string 4</d2p1:SpeakerLabel>
<d2p1:SpeakerTypeID>5</d2p1:SpeakerTypeID>
</d2p1:ConversationSentenceModel>
<d2p1:ConversationSentenceModel>
<d2p1:AudioConversationID>d862f0ce-3778-4532-8cd7-92dc21e2f275</d2p1:AudioConversationID>
<d2p1:DateCreated>2026-06-09T21:26:14.5716003+00:00</d2p1:DateCreated>
<d2p1:ExtraInfo>sample string 8</d2p1:ExtraInfo>
<d2p1:ID>c34aba7e-e8b9-4376-9615-052c86588457</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Sentence>sample string 3</d2p1:Sentence>
<d2p1:SpeakerLabel>sample string 4</d2p1:SpeakerLabel>
<d2p1:SpeakerTypeID>5</d2p1:SpeakerTypeID>
</d2p1:ConversationSentenceModel>
</d2p1:ConversationSentences>
<d2p1:ConversationText>sample string 2</d2p1:ConversationText>
<d2p1:DateCreated>2026-06-09T21:26:14.5736008+00:00</d2p1:DateCreated>
<d2p1:ID>0aa84c0e-55ca-4e79-b1e7-edc57463b305</d2p1:ID>
<d2p1:LanguageCode>sample string 3</d2p1:LanguageCode>
</ConversationAnalysisModel>
<JobStatus>
<ErrorMsg>sample string 3</ErrorMsg>
<JobID>1ddbd9c4-b1c4-4e8c-bdd0-2e637da86e3b</JobID>
<Success>true</Success>
</JobStatus>
<Success>true</Success>
</PayLoadSample>