POST api/ConversationAnalysis/InitializeWebHook?callbackURL={callbackURL}
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| callbackURL | string |
Required |
Body Parameters
None.
Response Information
Resource Description
PayLoadSample| Name | Description | Type | Additional information |
|---|---|---|---|
| Success | boolean |
None. |
|
| JobStatus | JobStatus |
None. |
|
| ConversationAnalysisModel | ConversationAnalysisModel |
None. |
Response Formats
application/json, text/json
Sample:
{
"Success": true,
"JobStatus": {
"JobID": "7f182819-2708-435a-9d19-ce5f05819f80",
"Success": true,
"ErrorMsg": "sample string 3"
},
"ConversationAnalysisModel": {
"ID": "2051142e-c37c-4ea9-9cf6-d7cb297a6fee",
"ConversationSentenceEntities": [
{
"ID": "f08b9c3d-ac5d-4823-956f-2f9c8802578c",
"DictationID": "2638b8fe-8d52-408f-8d37-668d7c0a471f",
"SentenceID": "fb05b083-9045-4fe7-a5d6-42522908ae70",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "f08b9c3d-ac5d-4823-956f-2f9c8802578c",
"DictationID": "2638b8fe-8d52-408f-8d37-668d7c0a471f",
"SentenceID": "fb05b083-9045-4fe7-a5d6-42522908ae70",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "72536176-2b8c-4643-8789-8897d9bc2347",
"DictationID": "4fb46fd9-b6a9-4ab3-a3dd-9086308226a6",
"SentenceID": "70731d0f-0c7d-4e90-a772-51dec176cf12",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "72536176-2b8c-4643-8789-8897d9bc2347",
"DictationID": "4fb46fd9-b6a9-4ab3-a3dd-9086308226a6",
"SentenceID": "70731d0f-0c7d-4e90-a772-51dec176cf12",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "5e46444f-81a7-405d-bee7-72ce1adaffc1",
"DictationID": "6bca6d37-871c-4459-a62d-a9e0a1943023",
"SentenceID": "95cc3de4-33d1-4a4b-aee1-db1f4c6987dc",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "5e46444f-81a7-405d-bee7-72ce1adaffc1",
"DictationID": "6bca6d37-871c-4459-a62d-a9e0a1943023",
"SentenceID": "95cc3de4-33d1-4a4b-aee1-db1f4c6987dc",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "fdc1407d-4f3a-40b1-985a-f0874016d005",
"AudioConversationID": "4fd0e0f8-212f-4383-ad38-d9d7aaaa46d3",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-02-09T22:34:59.2437992+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "fdc1407d-4f3a-40b1-985a-f0874016d005",
"AudioConversationID": "4fd0e0f8-212f-4383-ad38-d9d7aaaa46d3",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-02-09T22:34:59.2437992+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "32be5a12-361d-43f1-bf2b-93373fbc305e",
"DictationID": "6b014961-3021-44f4-9cac-afc2f14f16dd",
"SentenceID": "e2bc6df3-7d35-48a0-9220-e82cbcecf266",
"AgentID": "0bae4953-7615-4d62-b438-77f46135d4be",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-02-09T22:34:59.2437992+00:00",
"DateUpdated": "2026-02-09T22:34:59.2437992+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "32be5a12-361d-43f1-bf2b-93373fbc305e",
"DictationID": "6b014961-3021-44f4-9cac-afc2f14f16dd",
"SentenceID": "e2bc6df3-7d35-48a0-9220-e82cbcecf266",
"AgentID": "0bae4953-7615-4d62-b438-77f46135d4be",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-02-09T22:34:59.2437992+00:00",
"DateUpdated": "2026-02-09T22:34:59.2437992+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "30996b28-e87b-42c4-a9c8-e0d898314016",
"DictationID": "c707ae70-536b-46ae-8859-91f114c44421",
"SentenceID": "aba3f13f-c47b-45f6-88d3-30124e881fc7",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-02-09T22:34:59.2437992+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "30996b28-e87b-42c4-a9c8-e0d898314016",
"DictationID": "c707ae70-536b-46ae-8859-91f114c44421",
"SentenceID": "aba3f13f-c47b-45f6-88d3-30124e881fc7",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-02-09T22:34:59.2437992+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-02-09T22:34:59.2437992+00:00"
}
}
application/xml, text/xml
Sample:
<PayLoadSample xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.Models">
<ConversationAnalysisModel xmlns:d2p1="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<d2p1:ConversationSentenceEntities>
<d2p1:ConversationSentenceEntityModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>2638b8fe-8d52-408f-8d37-668d7c0a471f</d2p1:DictationID>
<d2p1:EntityName>sample string 4</d2p1:EntityName>
<d2p1:ID>f08b9c3d-ac5d-4823-956f-2f9c8802578c</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>fb05b083-9045-4fe7-a5d6-42522908ae70</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceEntityModel>
<d2p1:ConversationSentenceEntityModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>2638b8fe-8d52-408f-8d37-668d7c0a471f</d2p1:DictationID>
<d2p1:EntityName>sample string 4</d2p1:EntityName>
<d2p1:ID>f08b9c3d-ac5d-4823-956f-2f9c8802578c</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>fb05b083-9045-4fe7-a5d6-42522908ae70</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceEntityModel>
</d2p1:ConversationSentenceEntities>
<d2p1:ConversationSentenceIntents>
<d2p1:ConversationSentenceIntentModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>4fb46fd9-b6a9-4ab3-a3dd-9086308226a6</d2p1:DictationID>
<d2p1:ID>72536176-2b8c-4643-8789-8897d9bc2347</d2p1:ID>
<d2p1:Intent>sample string 4</d2p1:Intent>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>70731d0f-0c7d-4e90-a772-51dec176cf12</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceIntentModel>
<d2p1:ConversationSentenceIntentModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>4fb46fd9-b6a9-4ab3-a3dd-9086308226a6</d2p1:DictationID>
<d2p1:ID>72536176-2b8c-4643-8789-8897d9bc2347</d2p1:ID>
<d2p1:Intent>sample string 4</d2p1:Intent>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>70731d0f-0c7d-4e90-a772-51dec176cf12</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceIntentModel>
</d2p1:ConversationSentenceIntents>
<d2p1:ConversationSentenceKeywords>
<d2p1:ConversationSentenceKeywordModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>6bca6d37-871c-4459-a62d-a9e0a1943023</d2p1:DictationID>
<d2p1:ID>5e46444f-81a7-405d-bee7-72ce1adaffc1</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Keyword>sample string 4</d2p1:Keyword>
<d2p1:SentenceID>95cc3de4-33d1-4a4b-aee1-db1f4c6987dc</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceKeywordModel>
<d2p1:ConversationSentenceKeywordModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>6bca6d37-871c-4459-a62d-a9e0a1943023</d2p1:DictationID>
<d2p1:ID>5e46444f-81a7-405d-bee7-72ce1adaffc1</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Keyword>sample string 4</d2p1:Keyword>
<d2p1:SentenceID>95cc3de4-33d1-4a4b-aee1-db1f4c6987dc</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceKeywordModel>
</d2p1:ConversationSentenceKeywords>
<d2p1:ConversationSentenceScoring>
<d2p1:ConversationSentenceScoringModel>
<d2p1:AgentID>0bae4953-7615-4d62-b438-77f46135d4be</d2p1:AgentID>
<d2p1:AgentTime>18.1</d2p1:AgentTime>
<d2p1:Anger>24.1</d2p1:Anger>
<d2p1:CrossTalking>21.1</d2p1:CrossTalking>
<d2p1:CustomerAverageRating>15.1</d2p1:CustomerAverageRating>
<d2p1:CustomerEffortPercentage>14.1</d2p1:CustomerEffortPercentage>
<d2p1:CustomerQuestionsTime>17.1</d2p1:CustomerQuestionsTime>
<d2p1:CustomerSatisfactionPercentage>11.1</d2p1:CustomerSatisfactionPercentage>
<d2p1:CustomersDissatisfiedPercentage>19.1</d2p1:CustomersDissatisfiedPercentage>
<d2p1:Date>2026-02-09T22:34:59.2437992+00:00</d2p1:Date>
<d2p1:DateUpdated>2026-02-09T22:34:59.2437992+00:00</d2p1:DateUpdated>
<d2p1:DictationID>6b014961-3021-44f4-9cac-afc2f14f16dd</d2p1:DictationID>
<d2p1:Disgust>26.1</d2p1:Disgust>
<d2p1:Fear>27.1</d2p1:Fear>
<d2p1:ID>32be5a12-361d-43f1-bf2b-93373fbc305e</d2p1:ID>
<d2p1:Joy>22.1</d2p1:Joy>
<d2p1:LivingWithEldery>true</d2p1:LivingWithEldery>
<d2p1:Negativity>23.1</d2p1:Negativity>
<d2p1:ProblemResolutionPercentage>13.1</d2p1:ProblemResolutionPercentage>
<d2p1:Relevance>29.1</d2p1:Relevance>
<d2p1:Sadness>28.1</d2p1:Sadness>
<d2p1:Score_Compliments>9.1</d2p1:Score_Compliments>
<d2p1:Score_Empathy>6.1</d2p1:Score_Empathy>
<d2p1:Score_Ownership>8.1</d2p1:Score_Ownership>
<d2p1:Score_Performance>5.1</d2p1:Score_Performance>
<d2p1:Score_Quality>7.1</d2p1:Score_Quality>
<d2p1:Score_Summary>10.1</d2p1:Score_Summary>
<d2p1:SentenceID>e2bc6df3-7d35-48a0-9220-e82cbcecf266</d2p1:SentenceID>
<d2p1:SentimentScore>30.1</d2p1:SentimentScore>
<d2p1:Shouting>25.1</d2p1:Shouting>
<d2p1:SilencePercentage>12.1</d2p1:SilencePercentage>
<d2p1:StayingAtHome>true</d2p1:StayingAtHome>
<d2p1:TestedNegative>true</d2p1:TestedNegative>
<d2p1:TestedPositive>true</d2p1:TestedPositive>
<d2p1:WaitingTime>16.1</d2p1:WaitingTime>
</d2p1:ConversationSentenceScoringModel>
<d2p1:ConversationSentenceScoringModel>
<d2p1:AgentID>0bae4953-7615-4d62-b438-77f46135d4be</d2p1:AgentID>
<d2p1:AgentTime>18.1</d2p1:AgentTime>
<d2p1:Anger>24.1</d2p1:Anger>
<d2p1:CrossTalking>21.1</d2p1:CrossTalking>
<d2p1:CustomerAverageRating>15.1</d2p1:CustomerAverageRating>
<d2p1:CustomerEffortPercentage>14.1</d2p1:CustomerEffortPercentage>
<d2p1:CustomerQuestionsTime>17.1</d2p1:CustomerQuestionsTime>
<d2p1:CustomerSatisfactionPercentage>11.1</d2p1:CustomerSatisfactionPercentage>
<d2p1:CustomersDissatisfiedPercentage>19.1</d2p1:CustomersDissatisfiedPercentage>
<d2p1:Date>2026-02-09T22:34:59.2437992+00:00</d2p1:Date>
<d2p1:DateUpdated>2026-02-09T22:34:59.2437992+00:00</d2p1:DateUpdated>
<d2p1:DictationID>6b014961-3021-44f4-9cac-afc2f14f16dd</d2p1:DictationID>
<d2p1:Disgust>26.1</d2p1:Disgust>
<d2p1:Fear>27.1</d2p1:Fear>
<d2p1:ID>32be5a12-361d-43f1-bf2b-93373fbc305e</d2p1:ID>
<d2p1:Joy>22.1</d2p1:Joy>
<d2p1:LivingWithEldery>true</d2p1:LivingWithEldery>
<d2p1:Negativity>23.1</d2p1:Negativity>
<d2p1:ProblemResolutionPercentage>13.1</d2p1:ProblemResolutionPercentage>
<d2p1:Relevance>29.1</d2p1:Relevance>
<d2p1:Sadness>28.1</d2p1:Sadness>
<d2p1:Score_Compliments>9.1</d2p1:Score_Compliments>
<d2p1:Score_Empathy>6.1</d2p1:Score_Empathy>
<d2p1:Score_Ownership>8.1</d2p1:Score_Ownership>
<d2p1:Score_Performance>5.1</d2p1:Score_Performance>
<d2p1:Score_Quality>7.1</d2p1:Score_Quality>
<d2p1:Score_Summary>10.1</d2p1:Score_Summary>
<d2p1:SentenceID>e2bc6df3-7d35-48a0-9220-e82cbcecf266</d2p1:SentenceID>
<d2p1:SentimentScore>30.1</d2p1:SentimentScore>
<d2p1:Shouting>25.1</d2p1:Shouting>
<d2p1:SilencePercentage>12.1</d2p1:SilencePercentage>
<d2p1:StayingAtHome>true</d2p1:StayingAtHome>
<d2p1:TestedNegative>true</d2p1:TestedNegative>
<d2p1:TestedPositive>true</d2p1:TestedPositive>
<d2p1:WaitingTime>16.1</d2p1:WaitingTime>
</d2p1:ConversationSentenceScoringModel>
</d2p1:ConversationSentenceScoring>
<d2p1:ConversationSentenceTopics>
<d2p1:ConversationSentenceTopicModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>c707ae70-536b-46ae-8859-91f114c44421</d2p1:DictationID>
<d2p1:Duration>9.1</d2p1:Duration>
<d2p1:EndSeconds>12.1</d2p1:EndSeconds>
<d2p1:ID>30996b28-e87b-42c4-a9c8-e0d898314016</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Rank>8.1</d2p1:Rank>
<d2p1:SentenceID>aba3f13f-c47b-45f6-88d3-30124e881fc7</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
<d2p1:StartSeconds>11.1</d2p1:StartSeconds>
<d2p1:TimeStamp>2026-02-09T22:34:59.2437992+00:00</d2p1:TimeStamp>
<d2p1:Topic>sample string 4</d2p1:Topic>
</d2p1:ConversationSentenceTopicModel>
<d2p1:ConversationSentenceTopicModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>c707ae70-536b-46ae-8859-91f114c44421</d2p1:DictationID>
<d2p1:Duration>9.1</d2p1:Duration>
<d2p1:EndSeconds>12.1</d2p1:EndSeconds>
<d2p1:ID>30996b28-e87b-42c4-a9c8-e0d898314016</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Rank>8.1</d2p1:Rank>
<d2p1:SentenceID>aba3f13f-c47b-45f6-88d3-30124e881fc7</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
<d2p1:StartSeconds>11.1</d2p1:StartSeconds>
<d2p1:TimeStamp>2026-02-09T22:34:59.2437992+00:00</d2p1:TimeStamp>
<d2p1:Topic>sample string 4</d2p1:Topic>
</d2p1:ConversationSentenceTopicModel>
</d2p1:ConversationSentenceTopics>
<d2p1:ConversationSentences>
<d2p1:ConversationSentenceModel>
<d2p1:AudioConversationID>4fd0e0f8-212f-4383-ad38-d9d7aaaa46d3</d2p1:AudioConversationID>
<d2p1:DateCreated>2026-02-09T22:34:59.2437992+00:00</d2p1:DateCreated>
<d2p1:ExtraInfo>sample string 8</d2p1:ExtraInfo>
<d2p1:ID>fdc1407d-4f3a-40b1-985a-f0874016d005</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Sentence>sample string 3</d2p1:Sentence>
<d2p1:SpeakerLabel>sample string 4</d2p1:SpeakerLabel>
<d2p1:SpeakerTypeID>5</d2p1:SpeakerTypeID>
</d2p1:ConversationSentenceModel>
<d2p1:ConversationSentenceModel>
<d2p1:AudioConversationID>4fd0e0f8-212f-4383-ad38-d9d7aaaa46d3</d2p1:AudioConversationID>
<d2p1:DateCreated>2026-02-09T22:34:59.2437992+00:00</d2p1:DateCreated>
<d2p1:ExtraInfo>sample string 8</d2p1:ExtraInfo>
<d2p1:ID>fdc1407d-4f3a-40b1-985a-f0874016d005</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Sentence>sample string 3</d2p1:Sentence>
<d2p1:SpeakerLabel>sample string 4</d2p1:SpeakerLabel>
<d2p1:SpeakerTypeID>5</d2p1:SpeakerTypeID>
</d2p1:ConversationSentenceModel>
</d2p1:ConversationSentences>
<d2p1:ConversationText>sample string 2</d2p1:ConversationText>
<d2p1:DateCreated>2026-02-09T22:34:59.2437992+00:00</d2p1:DateCreated>
<d2p1:ID>2051142e-c37c-4ea9-9cf6-d7cb297a6fee</d2p1:ID>
<d2p1:LanguageCode>sample string 3</d2p1:LanguageCode>
</ConversationAnalysisModel>
<JobStatus>
<ErrorMsg>sample string 3</ErrorMsg>
<JobID>7f182819-2708-435a-9d19-ce5f05819f80</JobID>
<Success>true</Success>
</JobStatus>
<Success>true</Success>
</PayLoadSample>