POST api/ConversationAnalysis/InitializeWebHook?callbackURL={callbackURL}
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| callbackURL | string |
Required |
Body Parameters
None.
Response Information
Resource Description
PayLoadSample| Name | Description | Type | Additional information |
|---|---|---|---|
| Success | boolean |
None. |
|
| JobStatus | JobStatus |
None. |
|
| ConversationAnalysisModel | ConversationAnalysisModel |
None. |
Response Formats
application/json, text/json
Sample:
{
"Success": true,
"JobStatus": {
"JobID": "03c5b969-8070-4a17-a9cd-e084ba462b2f",
"Success": true,
"ErrorMsg": "sample string 3"
},
"ConversationAnalysisModel": {
"ID": "1729722a-f277-4f1d-a60c-70d61f7427c3",
"ConversationSentenceEntities": [
{
"ID": "6a88f007-183a-4b90-954a-35d87f0e75f5",
"DictationID": "0fe8c59f-5a13-4703-8b05-58dce3f80154",
"SentenceID": "05e5ed0c-5e36-4f89-b721-3f5fadc97ff6",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "6a88f007-183a-4b90-954a-35d87f0e75f5",
"DictationID": "0fe8c59f-5a13-4703-8b05-58dce3f80154",
"SentenceID": "05e5ed0c-5e36-4f89-b721-3f5fadc97ff6",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "5b700664-d737-4f66-a08f-b8a5381c5fad",
"DictationID": "3501212e-dee8-4dbd-9115-618a56c7d140",
"SentenceID": "64c2485e-9b38-4928-bc62-d70c24fed49e",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "5b700664-d737-4f66-a08f-b8a5381c5fad",
"DictationID": "3501212e-dee8-4dbd-9115-618a56c7d140",
"SentenceID": "64c2485e-9b38-4928-bc62-d70c24fed49e",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "64fe93ec-c444-49f6-9333-6b5654a18961",
"DictationID": "b8257265-0162-4994-af65-a9127ba32b9b",
"SentenceID": "69630912-ab0a-45e2-82e6-cf72b702cd5d",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "64fe93ec-c444-49f6-9333-6b5654a18961",
"DictationID": "b8257265-0162-4994-af65-a9127ba32b9b",
"SentenceID": "69630912-ab0a-45e2-82e6-cf72b702cd5d",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "25b379b8-f283-4e14-9139-906538481899",
"AudioConversationID": "14cb5d14-45b7-471b-9a6c-7118984091cb",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2025-12-10T19:39:35.7772662+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "25b379b8-f283-4e14-9139-906538481899",
"AudioConversationID": "14cb5d14-45b7-471b-9a6c-7118984091cb",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2025-12-10T19:39:35.7772662+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "55493001-97d3-452f-b2a0-51c29f84e27d",
"DictationID": "65990e7b-e063-4ad2-bcdd-69d78eca3cc4",
"SentenceID": "5a351928-8ed0-4559-bc48-5ba3bc8b260a",
"AgentID": "e3466b74-92f1-4c11-af5e-87898f3c7559",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2025-12-10T19:39:35.7772662+00:00",
"DateUpdated": "2025-12-10T19:39:35.7772662+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "55493001-97d3-452f-b2a0-51c29f84e27d",
"DictationID": "65990e7b-e063-4ad2-bcdd-69d78eca3cc4",
"SentenceID": "5a351928-8ed0-4559-bc48-5ba3bc8b260a",
"AgentID": "e3466b74-92f1-4c11-af5e-87898f3c7559",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2025-12-10T19:39:35.7772662+00:00",
"DateUpdated": "2025-12-10T19:39:35.7772662+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "715f073c-3442-4e5a-b83d-9ff8fc31ae22",
"DictationID": "5ed0fea0-64e9-423c-a5f1-0fa963db42c0",
"SentenceID": "a34c7970-3720-4200-a5d1-4181b5deec43",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2025-12-10T19:39:35.7772662+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "715f073c-3442-4e5a-b83d-9ff8fc31ae22",
"DictationID": "5ed0fea0-64e9-423c-a5f1-0fa963db42c0",
"SentenceID": "a34c7970-3720-4200-a5d1-4181b5deec43",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2025-12-10T19:39:35.7772662+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2025-12-10T19:39:35.7772662+00:00"
}
}
application/xml, text/xml
Sample:
<PayLoadSample xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.Models">
<ConversationAnalysisModel xmlns:d2p1="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<d2p1:ConversationSentenceEntities>
<d2p1:ConversationSentenceEntityModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>0fe8c59f-5a13-4703-8b05-58dce3f80154</d2p1:DictationID>
<d2p1:EntityName>sample string 4</d2p1:EntityName>
<d2p1:ID>6a88f007-183a-4b90-954a-35d87f0e75f5</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>05e5ed0c-5e36-4f89-b721-3f5fadc97ff6</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceEntityModel>
<d2p1:ConversationSentenceEntityModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>0fe8c59f-5a13-4703-8b05-58dce3f80154</d2p1:DictationID>
<d2p1:EntityName>sample string 4</d2p1:EntityName>
<d2p1:ID>6a88f007-183a-4b90-954a-35d87f0e75f5</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>05e5ed0c-5e36-4f89-b721-3f5fadc97ff6</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceEntityModel>
</d2p1:ConversationSentenceEntities>
<d2p1:ConversationSentenceIntents>
<d2p1:ConversationSentenceIntentModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>3501212e-dee8-4dbd-9115-618a56c7d140</d2p1:DictationID>
<d2p1:ID>5b700664-d737-4f66-a08f-b8a5381c5fad</d2p1:ID>
<d2p1:Intent>sample string 4</d2p1:Intent>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>64c2485e-9b38-4928-bc62-d70c24fed49e</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceIntentModel>
<d2p1:ConversationSentenceIntentModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>3501212e-dee8-4dbd-9115-618a56c7d140</d2p1:DictationID>
<d2p1:ID>5b700664-d737-4f66-a08f-b8a5381c5fad</d2p1:ID>
<d2p1:Intent>sample string 4</d2p1:Intent>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>64c2485e-9b38-4928-bc62-d70c24fed49e</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceIntentModel>
</d2p1:ConversationSentenceIntents>
<d2p1:ConversationSentenceKeywords>
<d2p1:ConversationSentenceKeywordModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>b8257265-0162-4994-af65-a9127ba32b9b</d2p1:DictationID>
<d2p1:ID>64fe93ec-c444-49f6-9333-6b5654a18961</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Keyword>sample string 4</d2p1:Keyword>
<d2p1:SentenceID>69630912-ab0a-45e2-82e6-cf72b702cd5d</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceKeywordModel>
<d2p1:ConversationSentenceKeywordModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>b8257265-0162-4994-af65-a9127ba32b9b</d2p1:DictationID>
<d2p1:ID>64fe93ec-c444-49f6-9333-6b5654a18961</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Keyword>sample string 4</d2p1:Keyword>
<d2p1:SentenceID>69630912-ab0a-45e2-82e6-cf72b702cd5d</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceKeywordModel>
</d2p1:ConversationSentenceKeywords>
<d2p1:ConversationSentenceScoring>
<d2p1:ConversationSentenceScoringModel>
<d2p1:AgentID>e3466b74-92f1-4c11-af5e-87898f3c7559</d2p1:AgentID>
<d2p1:AgentTime>18.1</d2p1:AgentTime>
<d2p1:Anger>24.1</d2p1:Anger>
<d2p1:CrossTalking>21.1</d2p1:CrossTalking>
<d2p1:CustomerAverageRating>15.1</d2p1:CustomerAverageRating>
<d2p1:CustomerEffortPercentage>14.1</d2p1:CustomerEffortPercentage>
<d2p1:CustomerQuestionsTime>17.1</d2p1:CustomerQuestionsTime>
<d2p1:CustomerSatisfactionPercentage>11.1</d2p1:CustomerSatisfactionPercentage>
<d2p1:CustomersDissatisfiedPercentage>19.1</d2p1:CustomersDissatisfiedPercentage>
<d2p1:Date>2025-12-10T19:39:35.7772662+00:00</d2p1:Date>
<d2p1:DateUpdated>2025-12-10T19:39:35.7772662+00:00</d2p1:DateUpdated>
<d2p1:DictationID>65990e7b-e063-4ad2-bcdd-69d78eca3cc4</d2p1:DictationID>
<d2p1:Disgust>26.1</d2p1:Disgust>
<d2p1:Fear>27.1</d2p1:Fear>
<d2p1:ID>55493001-97d3-452f-b2a0-51c29f84e27d</d2p1:ID>
<d2p1:Joy>22.1</d2p1:Joy>
<d2p1:LivingWithEldery>true</d2p1:LivingWithEldery>
<d2p1:Negativity>23.1</d2p1:Negativity>
<d2p1:ProblemResolutionPercentage>13.1</d2p1:ProblemResolutionPercentage>
<d2p1:Relevance>29.1</d2p1:Relevance>
<d2p1:Sadness>28.1</d2p1:Sadness>
<d2p1:Score_Compliments>9.1</d2p1:Score_Compliments>
<d2p1:Score_Empathy>6.1</d2p1:Score_Empathy>
<d2p1:Score_Ownership>8.1</d2p1:Score_Ownership>
<d2p1:Score_Performance>5.1</d2p1:Score_Performance>
<d2p1:Score_Quality>7.1</d2p1:Score_Quality>
<d2p1:Score_Summary>10.1</d2p1:Score_Summary>
<d2p1:SentenceID>5a351928-8ed0-4559-bc48-5ba3bc8b260a</d2p1:SentenceID>
<d2p1:SentimentScore>30.1</d2p1:SentimentScore>
<d2p1:Shouting>25.1</d2p1:Shouting>
<d2p1:SilencePercentage>12.1</d2p1:SilencePercentage>
<d2p1:StayingAtHome>true</d2p1:StayingAtHome>
<d2p1:TestedNegative>true</d2p1:TestedNegative>
<d2p1:TestedPositive>true</d2p1:TestedPositive>
<d2p1:WaitingTime>16.1</d2p1:WaitingTime>
</d2p1:ConversationSentenceScoringModel>
<d2p1:ConversationSentenceScoringModel>
<d2p1:AgentID>e3466b74-92f1-4c11-af5e-87898f3c7559</d2p1:AgentID>
<d2p1:AgentTime>18.1</d2p1:AgentTime>
<d2p1:Anger>24.1</d2p1:Anger>
<d2p1:CrossTalking>21.1</d2p1:CrossTalking>
<d2p1:CustomerAverageRating>15.1</d2p1:CustomerAverageRating>
<d2p1:CustomerEffortPercentage>14.1</d2p1:CustomerEffortPercentage>
<d2p1:CustomerQuestionsTime>17.1</d2p1:CustomerQuestionsTime>
<d2p1:CustomerSatisfactionPercentage>11.1</d2p1:CustomerSatisfactionPercentage>
<d2p1:CustomersDissatisfiedPercentage>19.1</d2p1:CustomersDissatisfiedPercentage>
<d2p1:Date>2025-12-10T19:39:35.7772662+00:00</d2p1:Date>
<d2p1:DateUpdated>2025-12-10T19:39:35.7772662+00:00</d2p1:DateUpdated>
<d2p1:DictationID>65990e7b-e063-4ad2-bcdd-69d78eca3cc4</d2p1:DictationID>
<d2p1:Disgust>26.1</d2p1:Disgust>
<d2p1:Fear>27.1</d2p1:Fear>
<d2p1:ID>55493001-97d3-452f-b2a0-51c29f84e27d</d2p1:ID>
<d2p1:Joy>22.1</d2p1:Joy>
<d2p1:LivingWithEldery>true</d2p1:LivingWithEldery>
<d2p1:Negativity>23.1</d2p1:Negativity>
<d2p1:ProblemResolutionPercentage>13.1</d2p1:ProblemResolutionPercentage>
<d2p1:Relevance>29.1</d2p1:Relevance>
<d2p1:Sadness>28.1</d2p1:Sadness>
<d2p1:Score_Compliments>9.1</d2p1:Score_Compliments>
<d2p1:Score_Empathy>6.1</d2p1:Score_Empathy>
<d2p1:Score_Ownership>8.1</d2p1:Score_Ownership>
<d2p1:Score_Performance>5.1</d2p1:Score_Performance>
<d2p1:Score_Quality>7.1</d2p1:Score_Quality>
<d2p1:Score_Summary>10.1</d2p1:Score_Summary>
<d2p1:SentenceID>5a351928-8ed0-4559-bc48-5ba3bc8b260a</d2p1:SentenceID>
<d2p1:SentimentScore>30.1</d2p1:SentimentScore>
<d2p1:Shouting>25.1</d2p1:Shouting>
<d2p1:SilencePercentage>12.1</d2p1:SilencePercentage>
<d2p1:StayingAtHome>true</d2p1:StayingAtHome>
<d2p1:TestedNegative>true</d2p1:TestedNegative>
<d2p1:TestedPositive>true</d2p1:TestedPositive>
<d2p1:WaitingTime>16.1</d2p1:WaitingTime>
</d2p1:ConversationSentenceScoringModel>
</d2p1:ConversationSentenceScoring>
<d2p1:ConversationSentenceTopics>
<d2p1:ConversationSentenceTopicModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>5ed0fea0-64e9-423c-a5f1-0fa963db42c0</d2p1:DictationID>
<d2p1:Duration>9.1</d2p1:Duration>
<d2p1:EndSeconds>12.1</d2p1:EndSeconds>
<d2p1:ID>715f073c-3442-4e5a-b83d-9ff8fc31ae22</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Rank>8.1</d2p1:Rank>
<d2p1:SentenceID>a34c7970-3720-4200-a5d1-4181b5deec43</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
<d2p1:StartSeconds>11.1</d2p1:StartSeconds>
<d2p1:TimeStamp>2025-12-10T19:39:35.7772662+00:00</d2p1:TimeStamp>
<d2p1:Topic>sample string 4</d2p1:Topic>
</d2p1:ConversationSentenceTopicModel>
<d2p1:ConversationSentenceTopicModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>5ed0fea0-64e9-423c-a5f1-0fa963db42c0</d2p1:DictationID>
<d2p1:Duration>9.1</d2p1:Duration>
<d2p1:EndSeconds>12.1</d2p1:EndSeconds>
<d2p1:ID>715f073c-3442-4e5a-b83d-9ff8fc31ae22</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Rank>8.1</d2p1:Rank>
<d2p1:SentenceID>a34c7970-3720-4200-a5d1-4181b5deec43</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
<d2p1:StartSeconds>11.1</d2p1:StartSeconds>
<d2p1:TimeStamp>2025-12-10T19:39:35.7772662+00:00</d2p1:TimeStamp>
<d2p1:Topic>sample string 4</d2p1:Topic>
</d2p1:ConversationSentenceTopicModel>
</d2p1:ConversationSentenceTopics>
<d2p1:ConversationSentences>
<d2p1:ConversationSentenceModel>
<d2p1:AudioConversationID>14cb5d14-45b7-471b-9a6c-7118984091cb</d2p1:AudioConversationID>
<d2p1:DateCreated>2025-12-10T19:39:35.7772662+00:00</d2p1:DateCreated>
<d2p1:ExtraInfo>sample string 8</d2p1:ExtraInfo>
<d2p1:ID>25b379b8-f283-4e14-9139-906538481899</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Sentence>sample string 3</d2p1:Sentence>
<d2p1:SpeakerLabel>sample string 4</d2p1:SpeakerLabel>
<d2p1:SpeakerTypeID>5</d2p1:SpeakerTypeID>
</d2p1:ConversationSentenceModel>
<d2p1:ConversationSentenceModel>
<d2p1:AudioConversationID>14cb5d14-45b7-471b-9a6c-7118984091cb</d2p1:AudioConversationID>
<d2p1:DateCreated>2025-12-10T19:39:35.7772662+00:00</d2p1:DateCreated>
<d2p1:ExtraInfo>sample string 8</d2p1:ExtraInfo>
<d2p1:ID>25b379b8-f283-4e14-9139-906538481899</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Sentence>sample string 3</d2p1:Sentence>
<d2p1:SpeakerLabel>sample string 4</d2p1:SpeakerLabel>
<d2p1:SpeakerTypeID>5</d2p1:SpeakerTypeID>
</d2p1:ConversationSentenceModel>
</d2p1:ConversationSentences>
<d2p1:ConversationText>sample string 2</d2p1:ConversationText>
<d2p1:DateCreated>2025-12-10T19:39:35.7772662+00:00</d2p1:DateCreated>
<d2p1:ID>1729722a-f277-4f1d-a60c-70d61f7427c3</d2p1:ID>
<d2p1:LanguageCode>sample string 3</d2p1:LanguageCode>
</ConversationAnalysisModel>
<JobStatus>
<ErrorMsg>sample string 3</ErrorMsg>
<JobID>03c5b969-8070-4a17-a9cd-e084ba462b2f</JobID>
<Success>true</Success>
</JobStatus>
<Success>true</Success>
</PayLoadSample>