POST api/ConversationAnalysis/InitializeWebHook?callbackURL={callbackURL}
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| callbackURL | string |
Required |
Body Parameters
None.
Response Information
Resource Description
PayLoadSample| Name | Description | Type | Additional information |
|---|---|---|---|
| Success | boolean |
None. |
|
| JobStatus | JobStatus |
None. |
|
| ConversationAnalysisModel | ConversationAnalysisModel |
None. |
Response Formats
application/json, text/json
Sample:
{
"Success": true,
"JobStatus": {
"JobID": "733aecfe-00d3-4640-adae-f2f11d156ca3",
"Success": true,
"ErrorMsg": "sample string 3"
},
"ConversationAnalysisModel": {
"ID": "5edab51b-ca44-4ac8-ae8a-a73b0df28dcf",
"ConversationSentenceEntities": [
{
"ID": "7e86a814-1f43-486a-bd41-04a70155ff76",
"DictationID": "c6c109d6-8955-43a8-a0d2-53f3fd76ef40",
"SentenceID": "9c0a5ddf-15eb-43e9-8a0f-4ca74c57422e",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "7e86a814-1f43-486a-bd41-04a70155ff76",
"DictationID": "c6c109d6-8955-43a8-a0d2-53f3fd76ef40",
"SentenceID": "9c0a5ddf-15eb-43e9-8a0f-4ca74c57422e",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "63088d6e-f22a-4cce-a17e-33129c93963b",
"DictationID": "26d433aa-a7ab-45a8-9b3b-cdc698cbf087",
"SentenceID": "842630e7-b44e-4b77-aa3d-227655937dbe",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "63088d6e-f22a-4cce-a17e-33129c93963b",
"DictationID": "26d433aa-a7ab-45a8-9b3b-cdc698cbf087",
"SentenceID": "842630e7-b44e-4b77-aa3d-227655937dbe",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "f14775ba-03df-4919-91a9-6014e840239f",
"DictationID": "63d70516-ee0e-46d0-82e4-db167f59e5f0",
"SentenceID": "568bdaa5-776e-4332-8ca7-965787dceffe",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "f14775ba-03df-4919-91a9-6014e840239f",
"DictationID": "63d70516-ee0e-46d0-82e4-db167f59e5f0",
"SentenceID": "568bdaa5-776e-4332-8ca7-965787dceffe",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "75f8bd8b-8aad-4d5b-9aae-26e97807ccbb",
"AudioConversationID": "1fac461c-5dc8-43ea-824f-06fc3681f916",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-08-08T20:27:16.8434538+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "75f8bd8b-8aad-4d5b-9aae-26e97807ccbb",
"AudioConversationID": "1fac461c-5dc8-43ea-824f-06fc3681f916",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-08-08T20:27:16.8434538+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "364a8476-d3fa-4948-9b23-fdd9f69172f0",
"DictationID": "90c2e65e-0513-480f-af53-2b2581eb6553",
"SentenceID": "98c22ad3-6479-49d6-856f-e75fb3682ac8",
"AgentID": "654d3e75-9ce8-4472-818d-d6908d6f15e5",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-08-08T20:27:16.8444541+00:00",
"DateUpdated": "2026-08-08T20:27:16.8444541+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "364a8476-d3fa-4948-9b23-fdd9f69172f0",
"DictationID": "90c2e65e-0513-480f-af53-2b2581eb6553",
"SentenceID": "98c22ad3-6479-49d6-856f-e75fb3682ac8",
"AgentID": "654d3e75-9ce8-4472-818d-d6908d6f15e5",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-08-08T20:27:16.8444541+00:00",
"DateUpdated": "2026-08-08T20:27:16.8444541+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "3a427e19-cd3a-444a-b278-a9589240e55b",
"DictationID": "1f7b033d-6cef-4054-a3e4-ee4488a4e77f",
"SentenceID": "0976fdb0-2415-45d3-aeb9-71f2b3cb6e9e",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-08-08T20:27:16.8454539+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "3a427e19-cd3a-444a-b278-a9589240e55b",
"DictationID": "1f7b033d-6cef-4054-a3e4-ee4488a4e77f",
"SentenceID": "0976fdb0-2415-45d3-aeb9-71f2b3cb6e9e",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-08-08T20:27:16.8454539+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-08-08T20:27:16.8454539+00:00"
}
}
application/xml, text/xml
Sample:
<PayLoadSample xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.Models">
<ConversationAnalysisModel xmlns:d2p1="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<d2p1:ConversationSentenceEntities>
<d2p1:ConversationSentenceEntityModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>c6c109d6-8955-43a8-a0d2-53f3fd76ef40</d2p1:DictationID>
<d2p1:EntityName>sample string 4</d2p1:EntityName>
<d2p1:ID>7e86a814-1f43-486a-bd41-04a70155ff76</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>9c0a5ddf-15eb-43e9-8a0f-4ca74c57422e</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceEntityModel>
<d2p1:ConversationSentenceEntityModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>c6c109d6-8955-43a8-a0d2-53f3fd76ef40</d2p1:DictationID>
<d2p1:EntityName>sample string 4</d2p1:EntityName>
<d2p1:ID>7e86a814-1f43-486a-bd41-04a70155ff76</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>9c0a5ddf-15eb-43e9-8a0f-4ca74c57422e</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceEntityModel>
</d2p1:ConversationSentenceEntities>
<d2p1:ConversationSentenceIntents>
<d2p1:ConversationSentenceIntentModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>26d433aa-a7ab-45a8-9b3b-cdc698cbf087</d2p1:DictationID>
<d2p1:ID>63088d6e-f22a-4cce-a17e-33129c93963b</d2p1:ID>
<d2p1:Intent>sample string 4</d2p1:Intent>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>842630e7-b44e-4b77-aa3d-227655937dbe</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceIntentModel>
<d2p1:ConversationSentenceIntentModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>26d433aa-a7ab-45a8-9b3b-cdc698cbf087</d2p1:DictationID>
<d2p1:ID>63088d6e-f22a-4cce-a17e-33129c93963b</d2p1:ID>
<d2p1:Intent>sample string 4</d2p1:Intent>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>842630e7-b44e-4b77-aa3d-227655937dbe</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceIntentModel>
</d2p1:ConversationSentenceIntents>
<d2p1:ConversationSentenceKeywords>
<d2p1:ConversationSentenceKeywordModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>63d70516-ee0e-46d0-82e4-db167f59e5f0</d2p1:DictationID>
<d2p1:ID>f14775ba-03df-4919-91a9-6014e840239f</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Keyword>sample string 4</d2p1:Keyword>
<d2p1:SentenceID>568bdaa5-776e-4332-8ca7-965787dceffe</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceKeywordModel>
<d2p1:ConversationSentenceKeywordModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>63d70516-ee0e-46d0-82e4-db167f59e5f0</d2p1:DictationID>
<d2p1:ID>f14775ba-03df-4919-91a9-6014e840239f</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Keyword>sample string 4</d2p1:Keyword>
<d2p1:SentenceID>568bdaa5-776e-4332-8ca7-965787dceffe</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceKeywordModel>
</d2p1:ConversationSentenceKeywords>
<d2p1:ConversationSentenceScoring>
<d2p1:ConversationSentenceScoringModel>
<d2p1:AgentID>654d3e75-9ce8-4472-818d-d6908d6f15e5</d2p1:AgentID>
<d2p1:AgentTime>18.1</d2p1:AgentTime>
<d2p1:Anger>24.1</d2p1:Anger>
<d2p1:CrossTalking>21.1</d2p1:CrossTalking>
<d2p1:CustomerAverageRating>15.1</d2p1:CustomerAverageRating>
<d2p1:CustomerEffortPercentage>14.1</d2p1:CustomerEffortPercentage>
<d2p1:CustomerQuestionsTime>17.1</d2p1:CustomerQuestionsTime>
<d2p1:CustomerSatisfactionPercentage>11.1</d2p1:CustomerSatisfactionPercentage>
<d2p1:CustomersDissatisfiedPercentage>19.1</d2p1:CustomersDissatisfiedPercentage>
<d2p1:Date>2026-08-08T20:27:16.8444541+00:00</d2p1:Date>
<d2p1:DateUpdated>2026-08-08T20:27:16.8444541+00:00</d2p1:DateUpdated>
<d2p1:DictationID>90c2e65e-0513-480f-af53-2b2581eb6553</d2p1:DictationID>
<d2p1:Disgust>26.1</d2p1:Disgust>
<d2p1:Fear>27.1</d2p1:Fear>
<d2p1:ID>364a8476-d3fa-4948-9b23-fdd9f69172f0</d2p1:ID>
<d2p1:Joy>22.1</d2p1:Joy>
<d2p1:LivingWithEldery>true</d2p1:LivingWithEldery>
<d2p1:Negativity>23.1</d2p1:Negativity>
<d2p1:ProblemResolutionPercentage>13.1</d2p1:ProblemResolutionPercentage>
<d2p1:Relevance>29.1</d2p1:Relevance>
<d2p1:Sadness>28.1</d2p1:Sadness>
<d2p1:Score_Compliments>9.1</d2p1:Score_Compliments>
<d2p1:Score_Empathy>6.1</d2p1:Score_Empathy>
<d2p1:Score_Ownership>8.1</d2p1:Score_Ownership>
<d2p1:Score_Performance>5.1</d2p1:Score_Performance>
<d2p1:Score_Quality>7.1</d2p1:Score_Quality>
<d2p1:Score_Summary>10.1</d2p1:Score_Summary>
<d2p1:SentenceID>98c22ad3-6479-49d6-856f-e75fb3682ac8</d2p1:SentenceID>
<d2p1:SentimentScore>30.1</d2p1:SentimentScore>
<d2p1:Shouting>25.1</d2p1:Shouting>
<d2p1:SilencePercentage>12.1</d2p1:SilencePercentage>
<d2p1:StayingAtHome>true</d2p1:StayingAtHome>
<d2p1:TestedNegative>true</d2p1:TestedNegative>
<d2p1:TestedPositive>true</d2p1:TestedPositive>
<d2p1:WaitingTime>16.1</d2p1:WaitingTime>
</d2p1:ConversationSentenceScoringModel>
<d2p1:ConversationSentenceScoringModel>
<d2p1:AgentID>654d3e75-9ce8-4472-818d-d6908d6f15e5</d2p1:AgentID>
<d2p1:AgentTime>18.1</d2p1:AgentTime>
<d2p1:Anger>24.1</d2p1:Anger>
<d2p1:CrossTalking>21.1</d2p1:CrossTalking>
<d2p1:CustomerAverageRating>15.1</d2p1:CustomerAverageRating>
<d2p1:CustomerEffortPercentage>14.1</d2p1:CustomerEffortPercentage>
<d2p1:CustomerQuestionsTime>17.1</d2p1:CustomerQuestionsTime>
<d2p1:CustomerSatisfactionPercentage>11.1</d2p1:CustomerSatisfactionPercentage>
<d2p1:CustomersDissatisfiedPercentage>19.1</d2p1:CustomersDissatisfiedPercentage>
<d2p1:Date>2026-08-08T20:27:16.8444541+00:00</d2p1:Date>
<d2p1:DateUpdated>2026-08-08T20:27:16.8444541+00:00</d2p1:DateUpdated>
<d2p1:DictationID>90c2e65e-0513-480f-af53-2b2581eb6553</d2p1:DictationID>
<d2p1:Disgust>26.1</d2p1:Disgust>
<d2p1:Fear>27.1</d2p1:Fear>
<d2p1:ID>364a8476-d3fa-4948-9b23-fdd9f69172f0</d2p1:ID>
<d2p1:Joy>22.1</d2p1:Joy>
<d2p1:LivingWithEldery>true</d2p1:LivingWithEldery>
<d2p1:Negativity>23.1</d2p1:Negativity>
<d2p1:ProblemResolutionPercentage>13.1</d2p1:ProblemResolutionPercentage>
<d2p1:Relevance>29.1</d2p1:Relevance>
<d2p1:Sadness>28.1</d2p1:Sadness>
<d2p1:Score_Compliments>9.1</d2p1:Score_Compliments>
<d2p1:Score_Empathy>6.1</d2p1:Score_Empathy>
<d2p1:Score_Ownership>8.1</d2p1:Score_Ownership>
<d2p1:Score_Performance>5.1</d2p1:Score_Performance>
<d2p1:Score_Quality>7.1</d2p1:Score_Quality>
<d2p1:Score_Summary>10.1</d2p1:Score_Summary>
<d2p1:SentenceID>98c22ad3-6479-49d6-856f-e75fb3682ac8</d2p1:SentenceID>
<d2p1:SentimentScore>30.1</d2p1:SentimentScore>
<d2p1:Shouting>25.1</d2p1:Shouting>
<d2p1:SilencePercentage>12.1</d2p1:SilencePercentage>
<d2p1:StayingAtHome>true</d2p1:StayingAtHome>
<d2p1:TestedNegative>true</d2p1:TestedNegative>
<d2p1:TestedPositive>true</d2p1:TestedPositive>
<d2p1:WaitingTime>16.1</d2p1:WaitingTime>
</d2p1:ConversationSentenceScoringModel>
</d2p1:ConversationSentenceScoring>
<d2p1:ConversationSentenceTopics>
<d2p1:ConversationSentenceTopicModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>1f7b033d-6cef-4054-a3e4-ee4488a4e77f</d2p1:DictationID>
<d2p1:Duration>9.1</d2p1:Duration>
<d2p1:EndSeconds>12.1</d2p1:EndSeconds>
<d2p1:ID>3a427e19-cd3a-444a-b278-a9589240e55b</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Rank>8.1</d2p1:Rank>
<d2p1:SentenceID>0976fdb0-2415-45d3-aeb9-71f2b3cb6e9e</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
<d2p1:StartSeconds>11.1</d2p1:StartSeconds>
<d2p1:TimeStamp>2026-08-08T20:27:16.8454539+00:00</d2p1:TimeStamp>
<d2p1:Topic>sample string 4</d2p1:Topic>
</d2p1:ConversationSentenceTopicModel>
<d2p1:ConversationSentenceTopicModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>1f7b033d-6cef-4054-a3e4-ee4488a4e77f</d2p1:DictationID>
<d2p1:Duration>9.1</d2p1:Duration>
<d2p1:EndSeconds>12.1</d2p1:EndSeconds>
<d2p1:ID>3a427e19-cd3a-444a-b278-a9589240e55b</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Rank>8.1</d2p1:Rank>
<d2p1:SentenceID>0976fdb0-2415-45d3-aeb9-71f2b3cb6e9e</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
<d2p1:StartSeconds>11.1</d2p1:StartSeconds>
<d2p1:TimeStamp>2026-08-08T20:27:16.8454539+00:00</d2p1:TimeStamp>
<d2p1:Topic>sample string 4</d2p1:Topic>
</d2p1:ConversationSentenceTopicModel>
</d2p1:ConversationSentenceTopics>
<d2p1:ConversationSentences>
<d2p1:ConversationSentenceModel>
<d2p1:AudioConversationID>1fac461c-5dc8-43ea-824f-06fc3681f916</d2p1:AudioConversationID>
<d2p1:DateCreated>2026-08-08T20:27:16.8434538+00:00</d2p1:DateCreated>
<d2p1:ExtraInfo>sample string 8</d2p1:ExtraInfo>
<d2p1:ID>75f8bd8b-8aad-4d5b-9aae-26e97807ccbb</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Sentence>sample string 3</d2p1:Sentence>
<d2p1:SpeakerLabel>sample string 4</d2p1:SpeakerLabel>
<d2p1:SpeakerTypeID>5</d2p1:SpeakerTypeID>
</d2p1:ConversationSentenceModel>
<d2p1:ConversationSentenceModel>
<d2p1:AudioConversationID>1fac461c-5dc8-43ea-824f-06fc3681f916</d2p1:AudioConversationID>
<d2p1:DateCreated>2026-08-08T20:27:16.8434538+00:00</d2p1:DateCreated>
<d2p1:ExtraInfo>sample string 8</d2p1:ExtraInfo>
<d2p1:ID>75f8bd8b-8aad-4d5b-9aae-26e97807ccbb</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Sentence>sample string 3</d2p1:Sentence>
<d2p1:SpeakerLabel>sample string 4</d2p1:SpeakerLabel>
<d2p1:SpeakerTypeID>5</d2p1:SpeakerTypeID>
</d2p1:ConversationSentenceModel>
</d2p1:ConversationSentences>
<d2p1:ConversationText>sample string 2</d2p1:ConversationText>
<d2p1:DateCreated>2026-08-08T20:27:16.8454539+00:00</d2p1:DateCreated>
<d2p1:ID>5edab51b-ca44-4ac8-ae8a-a73b0df28dcf</d2p1:ID>
<d2p1:LanguageCode>sample string 3</d2p1:LanguageCode>
</ConversationAnalysisModel>
<JobStatus>
<ErrorMsg>sample string 3</ErrorMsg>
<JobID>733aecfe-00d3-4640-adae-f2f11d156ca3</JobID>
<Success>true</Success>
</JobStatus>
<Success>true</Success>
</PayLoadSample>