POST api/ConversationAnalysis/InitializeWebHook?callbackURL={callbackURL}
Request Information
URI Parameters
| Name | Description | Type | Additional information |
|---|---|---|---|
| callbackURL | string |
Required |
Body Parameters
None.
Response Information
Resource Description
PayLoadSample| Name | Description | Type | Additional information |
|---|---|---|---|
| Success | boolean |
None. |
|
| JobStatus | JobStatus |
None. |
|
| ConversationAnalysisModel | ConversationAnalysisModel |
None. |
Response Formats
application/json, text/json
Sample:
{
"Success": true,
"JobStatus": {
"JobID": "a5fd12bb-0a92-457d-b72a-6bea19084af8",
"Success": true,
"ErrorMsg": "sample string 3"
},
"ConversationAnalysisModel": {
"ID": "dfaf2a5f-979e-4c6b-8173-f06196e16b30",
"ConversationSentenceEntities": [
{
"ID": "67e830d1-d7ba-456d-9b8b-f10a2f8b4458",
"DictationID": "6bc3ad72-fba5-4b75-9bcb-6b680e5268a4",
"SentenceID": "03b93b0a-8209-4f1d-b768-60ca86dcd62b",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "67e830d1-d7ba-456d-9b8b-f10a2f8b4458",
"DictationID": "6bc3ad72-fba5-4b75-9bcb-6b680e5268a4",
"SentenceID": "03b93b0a-8209-4f1d-b768-60ca86dcd62b",
"EntityName": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceIntents": [
{
"ID": "fed83663-321c-4d8b-aa30-cd8fcd66b5fc",
"DictationID": "7b2bc80d-d96c-44bc-8b50-b4512de23529",
"SentenceID": "87b553c4-4a5f-422f-8ea2-aea8e8c0977b",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "fed83663-321c-4d8b-aa30-cd8fcd66b5fc",
"DictationID": "7b2bc80d-d96c-44bc-8b50-b4512de23529",
"SentenceID": "87b553c4-4a5f-422f-8ea2-aea8e8c0977b",
"Intent": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentenceKeywords": [
{
"ID": "f322aa64-8a05-43d3-b819-7e813f3a61d0",
"DictationID": "519d4261-479b-4746-bf4d-4e1f14c5b676",
"SentenceID": "36ed0fbc-2918-495b-837f-09d1df53a256",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
},
{
"ID": "f322aa64-8a05-43d3-b819-7e813f3a61d0",
"DictationID": "519d4261-479b-4746-bf4d-4e1f14c5b676",
"SentenceID": "36ed0fbc-2918-495b-837f-09d1df53a256",
"Keyword": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true
}
],
"ConversationSentences": [
{
"ID": "c0808a98-e773-4a3e-99b4-adb8b754a012",
"AudioConversationID": "b5ff15de-dda2-4903-8184-6bad49042117",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-04-10T22:55:12.5104439+00:00",
"ExtraInfo": "sample string 8"
},
{
"ID": "c0808a98-e773-4a3e-99b4-adb8b754a012",
"AudioConversationID": "b5ff15de-dda2-4903-8184-6bad49042117",
"Sentence": "sample string 3",
"SpeakerLabel": "sample string 4",
"SpeakerTypeID": 5,
"IsAgent": true,
"DateCreated": "2026-04-10T22:55:12.5104439+00:00",
"ExtraInfo": "sample string 8"
}
],
"ConversationSentenceScoring": [
{
"ID": "4a367c5a-d848-4dd1-a445-f63e6a2670de",
"DictationID": "443e64ee-8058-4456-91ac-af517c5800a4",
"SentenceID": "4e4a562d-a3b3-4365-81e8-659d18a91c81",
"AgentID": "1f99b0e4-c379-40f9-9341-457b6638a3a0",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-04-10T22:55:12.5104439+00:00",
"DateUpdated": "2026-04-10T22:55:12.5104439+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
},
{
"ID": "4a367c5a-d848-4dd1-a445-f63e6a2670de",
"DictationID": "443e64ee-8058-4456-91ac-af517c5800a4",
"SentenceID": "4e4a562d-a3b3-4365-81e8-659d18a91c81",
"AgentID": "1f99b0e4-c379-40f9-9341-457b6638a3a0",
"Score_Performance": 5.1,
"Score_Empathy": 6.1,
"Score_Quality": 7.1,
"Score_Ownership": 8.1,
"Score_Compliments": 9.1,
"Score_Summary": 10.1,
"CustomerSatisfactionPercentage": 11.1,
"SilencePercentage": 12.1,
"ProblemResolutionPercentage": 13.1,
"CustomerEffortPercentage": 14.1,
"CustomerAverageRating": 15.1,
"WaitingTime": 16.1,
"CustomerQuestionsTime": 17.1,
"AgentTime": 18.1,
"StayingAtHome": true,
"TestedPositive": true,
"TestedNegative": true,
"LivingWithEldery": true,
"CustomersDissatisfiedPercentage": 19.1,
"Date": "2026-04-10T22:55:12.5104439+00:00",
"DateUpdated": "2026-04-10T22:55:12.5104439+00:00",
"CrossTalking": 21.1,
"Joy": 22.1,
"Negativity": 23.1,
"Anger": 24.1,
"Shouting": 25.1,
"Disgust": 26.1,
"Fear": 27.1,
"Sadness": 28.1,
"Relevance": 29.1,
"SentimentScore": 30.1
}
],
"ConversationSentenceTopics": [
{
"ID": "97e111b1-cc3f-441b-89a7-42dce0478c2f",
"DictationID": "719f64bd-eb1a-447a-aab8-2dbdf91253ce",
"SentenceID": "44297767-e1f1-4903-984b-1572687b569a",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-04-10T22:55:12.5104439+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
},
{
"ID": "97e111b1-cc3f-441b-89a7-42dce0478c2f",
"DictationID": "719f64bd-eb1a-447a-aab8-2dbdf91253ce",
"SentenceID": "44297767-e1f1-4903-984b-1572687b569a",
"Topic": "sample string 4",
"Confidence": 5.1,
"SpeakerLabel": "sample string 6",
"IsAgent": true,
"Rank": 8.1,
"Duration": 9.1,
"TimeStamp": "2026-04-10T22:55:12.5104439+00:00",
"StartSeconds": 11.1,
"EndSeconds": 12.1
}
],
"ConversationText": "sample string 2",
"LanguageCode": "sample string 3",
"DateCreated": "2026-04-10T22:55:12.5260147+00:00"
}
}
application/xml, text/xml
Sample:
<PayLoadSample xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.Models">
<ConversationAnalysisModel xmlns:d2p1="http://schemas.datacontract.org/2004/07/CSP.AI.Portal.DataLayer.Common">
<d2p1:ConversationSentenceEntities>
<d2p1:ConversationSentenceEntityModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>6bc3ad72-fba5-4b75-9bcb-6b680e5268a4</d2p1:DictationID>
<d2p1:EntityName>sample string 4</d2p1:EntityName>
<d2p1:ID>67e830d1-d7ba-456d-9b8b-f10a2f8b4458</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>03b93b0a-8209-4f1d-b768-60ca86dcd62b</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceEntityModel>
<d2p1:ConversationSentenceEntityModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>6bc3ad72-fba5-4b75-9bcb-6b680e5268a4</d2p1:DictationID>
<d2p1:EntityName>sample string 4</d2p1:EntityName>
<d2p1:ID>67e830d1-d7ba-456d-9b8b-f10a2f8b4458</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>03b93b0a-8209-4f1d-b768-60ca86dcd62b</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceEntityModel>
</d2p1:ConversationSentenceEntities>
<d2p1:ConversationSentenceIntents>
<d2p1:ConversationSentenceIntentModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>7b2bc80d-d96c-44bc-8b50-b4512de23529</d2p1:DictationID>
<d2p1:ID>fed83663-321c-4d8b-aa30-cd8fcd66b5fc</d2p1:ID>
<d2p1:Intent>sample string 4</d2p1:Intent>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>87b553c4-4a5f-422f-8ea2-aea8e8c0977b</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceIntentModel>
<d2p1:ConversationSentenceIntentModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>7b2bc80d-d96c-44bc-8b50-b4512de23529</d2p1:DictationID>
<d2p1:ID>fed83663-321c-4d8b-aa30-cd8fcd66b5fc</d2p1:ID>
<d2p1:Intent>sample string 4</d2p1:Intent>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:SentenceID>87b553c4-4a5f-422f-8ea2-aea8e8c0977b</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceIntentModel>
</d2p1:ConversationSentenceIntents>
<d2p1:ConversationSentenceKeywords>
<d2p1:ConversationSentenceKeywordModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>519d4261-479b-4746-bf4d-4e1f14c5b676</d2p1:DictationID>
<d2p1:ID>f322aa64-8a05-43d3-b819-7e813f3a61d0</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Keyword>sample string 4</d2p1:Keyword>
<d2p1:SentenceID>36ed0fbc-2918-495b-837f-09d1df53a256</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceKeywordModel>
<d2p1:ConversationSentenceKeywordModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>519d4261-479b-4746-bf4d-4e1f14c5b676</d2p1:DictationID>
<d2p1:ID>f322aa64-8a05-43d3-b819-7e813f3a61d0</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Keyword>sample string 4</d2p1:Keyword>
<d2p1:SentenceID>36ed0fbc-2918-495b-837f-09d1df53a256</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
</d2p1:ConversationSentenceKeywordModel>
</d2p1:ConversationSentenceKeywords>
<d2p1:ConversationSentenceScoring>
<d2p1:ConversationSentenceScoringModel>
<d2p1:AgentID>1f99b0e4-c379-40f9-9341-457b6638a3a0</d2p1:AgentID>
<d2p1:AgentTime>18.1</d2p1:AgentTime>
<d2p1:Anger>24.1</d2p1:Anger>
<d2p1:CrossTalking>21.1</d2p1:CrossTalking>
<d2p1:CustomerAverageRating>15.1</d2p1:CustomerAverageRating>
<d2p1:CustomerEffortPercentage>14.1</d2p1:CustomerEffortPercentage>
<d2p1:CustomerQuestionsTime>17.1</d2p1:CustomerQuestionsTime>
<d2p1:CustomerSatisfactionPercentage>11.1</d2p1:CustomerSatisfactionPercentage>
<d2p1:CustomersDissatisfiedPercentage>19.1</d2p1:CustomersDissatisfiedPercentage>
<d2p1:Date>2026-04-10T22:55:12.5104439+00:00</d2p1:Date>
<d2p1:DateUpdated>2026-04-10T22:55:12.5104439+00:00</d2p1:DateUpdated>
<d2p1:DictationID>443e64ee-8058-4456-91ac-af517c5800a4</d2p1:DictationID>
<d2p1:Disgust>26.1</d2p1:Disgust>
<d2p1:Fear>27.1</d2p1:Fear>
<d2p1:ID>4a367c5a-d848-4dd1-a445-f63e6a2670de</d2p1:ID>
<d2p1:Joy>22.1</d2p1:Joy>
<d2p1:LivingWithEldery>true</d2p1:LivingWithEldery>
<d2p1:Negativity>23.1</d2p1:Negativity>
<d2p1:ProblemResolutionPercentage>13.1</d2p1:ProblemResolutionPercentage>
<d2p1:Relevance>29.1</d2p1:Relevance>
<d2p1:Sadness>28.1</d2p1:Sadness>
<d2p1:Score_Compliments>9.1</d2p1:Score_Compliments>
<d2p1:Score_Empathy>6.1</d2p1:Score_Empathy>
<d2p1:Score_Ownership>8.1</d2p1:Score_Ownership>
<d2p1:Score_Performance>5.1</d2p1:Score_Performance>
<d2p1:Score_Quality>7.1</d2p1:Score_Quality>
<d2p1:Score_Summary>10.1</d2p1:Score_Summary>
<d2p1:SentenceID>4e4a562d-a3b3-4365-81e8-659d18a91c81</d2p1:SentenceID>
<d2p1:SentimentScore>30.1</d2p1:SentimentScore>
<d2p1:Shouting>25.1</d2p1:Shouting>
<d2p1:SilencePercentage>12.1</d2p1:SilencePercentage>
<d2p1:StayingAtHome>true</d2p1:StayingAtHome>
<d2p1:TestedNegative>true</d2p1:TestedNegative>
<d2p1:TestedPositive>true</d2p1:TestedPositive>
<d2p1:WaitingTime>16.1</d2p1:WaitingTime>
</d2p1:ConversationSentenceScoringModel>
<d2p1:ConversationSentenceScoringModel>
<d2p1:AgentID>1f99b0e4-c379-40f9-9341-457b6638a3a0</d2p1:AgentID>
<d2p1:AgentTime>18.1</d2p1:AgentTime>
<d2p1:Anger>24.1</d2p1:Anger>
<d2p1:CrossTalking>21.1</d2p1:CrossTalking>
<d2p1:CustomerAverageRating>15.1</d2p1:CustomerAverageRating>
<d2p1:CustomerEffortPercentage>14.1</d2p1:CustomerEffortPercentage>
<d2p1:CustomerQuestionsTime>17.1</d2p1:CustomerQuestionsTime>
<d2p1:CustomerSatisfactionPercentage>11.1</d2p1:CustomerSatisfactionPercentage>
<d2p1:CustomersDissatisfiedPercentage>19.1</d2p1:CustomersDissatisfiedPercentage>
<d2p1:Date>2026-04-10T22:55:12.5104439+00:00</d2p1:Date>
<d2p1:DateUpdated>2026-04-10T22:55:12.5104439+00:00</d2p1:DateUpdated>
<d2p1:DictationID>443e64ee-8058-4456-91ac-af517c5800a4</d2p1:DictationID>
<d2p1:Disgust>26.1</d2p1:Disgust>
<d2p1:Fear>27.1</d2p1:Fear>
<d2p1:ID>4a367c5a-d848-4dd1-a445-f63e6a2670de</d2p1:ID>
<d2p1:Joy>22.1</d2p1:Joy>
<d2p1:LivingWithEldery>true</d2p1:LivingWithEldery>
<d2p1:Negativity>23.1</d2p1:Negativity>
<d2p1:ProblemResolutionPercentage>13.1</d2p1:ProblemResolutionPercentage>
<d2p1:Relevance>29.1</d2p1:Relevance>
<d2p1:Sadness>28.1</d2p1:Sadness>
<d2p1:Score_Compliments>9.1</d2p1:Score_Compliments>
<d2p1:Score_Empathy>6.1</d2p1:Score_Empathy>
<d2p1:Score_Ownership>8.1</d2p1:Score_Ownership>
<d2p1:Score_Performance>5.1</d2p1:Score_Performance>
<d2p1:Score_Quality>7.1</d2p1:Score_Quality>
<d2p1:Score_Summary>10.1</d2p1:Score_Summary>
<d2p1:SentenceID>4e4a562d-a3b3-4365-81e8-659d18a91c81</d2p1:SentenceID>
<d2p1:SentimentScore>30.1</d2p1:SentimentScore>
<d2p1:Shouting>25.1</d2p1:Shouting>
<d2p1:SilencePercentage>12.1</d2p1:SilencePercentage>
<d2p1:StayingAtHome>true</d2p1:StayingAtHome>
<d2p1:TestedNegative>true</d2p1:TestedNegative>
<d2p1:TestedPositive>true</d2p1:TestedPositive>
<d2p1:WaitingTime>16.1</d2p1:WaitingTime>
</d2p1:ConversationSentenceScoringModel>
</d2p1:ConversationSentenceScoring>
<d2p1:ConversationSentenceTopics>
<d2p1:ConversationSentenceTopicModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>719f64bd-eb1a-447a-aab8-2dbdf91253ce</d2p1:DictationID>
<d2p1:Duration>9.1</d2p1:Duration>
<d2p1:EndSeconds>12.1</d2p1:EndSeconds>
<d2p1:ID>97e111b1-cc3f-441b-89a7-42dce0478c2f</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Rank>8.1</d2p1:Rank>
<d2p1:SentenceID>44297767-e1f1-4903-984b-1572687b569a</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
<d2p1:StartSeconds>11.1</d2p1:StartSeconds>
<d2p1:TimeStamp>2026-04-10T22:55:12.5104439+00:00</d2p1:TimeStamp>
<d2p1:Topic>sample string 4</d2p1:Topic>
</d2p1:ConversationSentenceTopicModel>
<d2p1:ConversationSentenceTopicModel>
<d2p1:Confidence>5.1</d2p1:Confidence>
<d2p1:DictationID>719f64bd-eb1a-447a-aab8-2dbdf91253ce</d2p1:DictationID>
<d2p1:Duration>9.1</d2p1:Duration>
<d2p1:EndSeconds>12.1</d2p1:EndSeconds>
<d2p1:ID>97e111b1-cc3f-441b-89a7-42dce0478c2f</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Rank>8.1</d2p1:Rank>
<d2p1:SentenceID>44297767-e1f1-4903-984b-1572687b569a</d2p1:SentenceID>
<d2p1:SpeakerLabel>sample string 6</d2p1:SpeakerLabel>
<d2p1:StartSeconds>11.1</d2p1:StartSeconds>
<d2p1:TimeStamp>2026-04-10T22:55:12.5104439+00:00</d2p1:TimeStamp>
<d2p1:Topic>sample string 4</d2p1:Topic>
</d2p1:ConversationSentenceTopicModel>
</d2p1:ConversationSentenceTopics>
<d2p1:ConversationSentences>
<d2p1:ConversationSentenceModel>
<d2p1:AudioConversationID>b5ff15de-dda2-4903-8184-6bad49042117</d2p1:AudioConversationID>
<d2p1:DateCreated>2026-04-10T22:55:12.5104439+00:00</d2p1:DateCreated>
<d2p1:ExtraInfo>sample string 8</d2p1:ExtraInfo>
<d2p1:ID>c0808a98-e773-4a3e-99b4-adb8b754a012</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Sentence>sample string 3</d2p1:Sentence>
<d2p1:SpeakerLabel>sample string 4</d2p1:SpeakerLabel>
<d2p1:SpeakerTypeID>5</d2p1:SpeakerTypeID>
</d2p1:ConversationSentenceModel>
<d2p1:ConversationSentenceModel>
<d2p1:AudioConversationID>b5ff15de-dda2-4903-8184-6bad49042117</d2p1:AudioConversationID>
<d2p1:DateCreated>2026-04-10T22:55:12.5104439+00:00</d2p1:DateCreated>
<d2p1:ExtraInfo>sample string 8</d2p1:ExtraInfo>
<d2p1:ID>c0808a98-e773-4a3e-99b4-adb8b754a012</d2p1:ID>
<d2p1:IsAgent>true</d2p1:IsAgent>
<d2p1:Sentence>sample string 3</d2p1:Sentence>
<d2p1:SpeakerLabel>sample string 4</d2p1:SpeakerLabel>
<d2p1:SpeakerTypeID>5</d2p1:SpeakerTypeID>
</d2p1:ConversationSentenceModel>
</d2p1:ConversationSentences>
<d2p1:ConversationText>sample string 2</d2p1:ConversationText>
<d2p1:DateCreated>2026-04-10T22:55:12.5260147+00:00</d2p1:DateCreated>
<d2p1:ID>dfaf2a5f-979e-4c6b-8173-f06196e16b30</d2p1:ID>
<d2p1:LanguageCode>sample string 3</d2p1:LanguageCode>
</ConversationAnalysisModel>
<JobStatus>
<ErrorMsg>sample string 3</ErrorMsg>
<JobID>a5fd12bb-0a92-457d-b72a-6bea19084af8</JobID>
<Success>true</Success>
</JobStatus>
<Success>true</Success>
</PayLoadSample>